Configure ServiceNow Cloud Observability event collection

Integrate ServiceNow Cloud Observability with Event Management by adding a standard webhook in the ServiceNow Cloud Observability platform. Download the Event Management Connector plugin from the ServiceNow Store so you can integrate with ServiceNow Cloud Observability.

Before you begin

• Role required: evt_mgmt_integration

About this task

Authenticate ServiceNow Cloud Observability as a data source to enable Event Management to collect events from ServiceNow Cloud Observability. In your ServiceNow Cloud Observability platform, use a standard webhook to set your ServiceNow AI Platform instance as the rest endpoint.

Procedure

1. Create a CI.
   Note:

   Discovery for ServiceNow Cloud Observability services is not supported. Create a CI manually in a ServiceNow instance (cmdb_ci_service_auto table) to enable binding.
   1. Navigate to All > Configuration > Application Service.
   2. Select New.
   3. In the form, enter the name.
      The name must be the service name provided in the ServiceNow Cloud Observability platform.
   4. From the Operational Status list, set the operational status to Operational.
   5. Select Next.
   6. Select Done.
2. In your ServiceNow Cloud Observability platform, create a notification destination.
   1. From the navigation bar, click  Alerts.
   2. Select the  Notification destinations  tab.
   3. Select  Create a destination.
   4. Select webhook.

      Figure 1. Select Webhook

      

   5. In the Name field, enter a name for the webhook.
   6. In the URL field,  provide the webhook URL.
      This is the default  format of the URL to push events from  ServiceNow Cloud Observability to the  ServiceNow AI Platform Instance. Use this format: https//<username>:<password>@<instance-name>.service-now.com/api/sn_em_connector/em/inbound_event?source=lightstep
   7. Select New Header.
   8. In the Headers field, enter the service-name and define its value.
      Note:

      In a ServiceNow instance, CI binding occurs only if the service-name header value matches the name fields of the CI you created in thecmdb_ci_service_auto table.

      Figure 2. Create a Webhook

      

   9. Click Create.
3. In the ServiceNow Cloud Observability platform, configure an alert.
   1. From the navigation bar, click  Alerts.
   2. Select  Create an Alert and enter an alert name.
   3. In the Alert Configuration area, define the threshold.
   4. In the Notification Rules area, in the Send Notifications to fields, select the notification destination as webhook and search for the destination name for the webhook that you created in step 2.
   5. Select Save.
      The default severity for stream based alerts is Critical. You can change the default in the  Push Connector Configuration area of an ServiceNow AI Platform instance. The valid severity values are:

      • 1- Critical
      • 2- Major
      • 3- Minor
      • 4- Warning
      • 5- Info