Copy an SRM incident

Copy an incident, if you have a similar issue.

Before you begin

Role required: srm_manager, srm_responder, or srm_admin

Procedure

1. Navigate to Workspaces > Service Operations Workspace.
   You're taken to your SRM Home page.

   Note:

   If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
2. From the primary navigation, select Reliability tasks ().
3. Open the incident you want to copy.
4. Using the list menu under the More option button, select Copy incident.
5. Select a team member from the list menu for the Caller field.
   After the incident is copied, the Activity timeline of the new incident is updated with the original incident as a work note.