Discovery Admin Workspace Home

  • Release version: Zurich
  • Updated June 16, 2026
  • 4 minutes to read
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    Summary of Discovery Admin Workspace Home

    The Discovery Admin Workspace Home page in ServiceNow provides tools to help you efficiently manage and monitor your discovery operations. Accessible via Workspaces > Discovery Admin Workspace, this interface centralizes key discovery tasks, status insights, and configuration progress to streamline your ITOM discovery management.

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    Note that the described features apply to Discovery Admin Workspace version 1.17.0, with specific version requirements noted for some features.

    Onboarding for Discovery

    The onboarding experience adapts based on your configuration progress:

    • Before creating an IP or cloud-based Discovery schedule, an onboarding section guides you to start configuration via the ITOM Configuration Console (available from Zurich Patch 8+).
    • After creating schedules, a progress indicator shows completion status of configuration tasks, allowing you to continue setup.
    • Once configuration is complete, a persistent link to the ITOM Configuration Console remains accessible for further adjustments.

    Quick overview

    This section displays key discovery metrics with refresh capabilities and configurable time scales:

    • Active schedules: Number of active IP-based and Cloud Discovery schedules. Selecting this opens the Schedules page to manage them.
    • Error tasks: Count of active discovery error tasks within a time period. Selecting this takes you to the Case management tab on the Diagnostics page.
    • Schedules with anomalies: Shows schedules flagged with anomalies when anomaly detection is enabled, linking to detailed anomaly information.

    Discovery Operations Monitor

    Monitor discovery performance metrics such as transactions, sensor jobs, MID Server queue load, and probe processing times by accessing the Discovery Operations Monitor dashboard.

    Discovery admin tasks

    Review and manage the top three critical discovery error tasks directly. You can assign, update, or add notes to tasks, or view all error tasks on the Diagnostics page. This section focuses only on error tasks associated with Discovery errors.

    Discovery tuning advice

    Receive prioritized, automated tuning suggestions for Discovery and MID Server settings based on instance scans. Selecting a finding directs you to detailed tuning checks, with access to all tuning reports available on the Tuning page.

    Quick Discovery

    Run immediate discovery outside scheduled scans by entering single or multiple IP addresses, IP ranges, or network addresses. You can select a specific MID Server, MID Server cluster, or allow automatic MID Server selection.

    ITOM Visibility apps

    Enhance Discovery Admin Workspace capabilities by integrating additional ITOM Visibility applications. You can view installed and available apps, but updating them requires admin role access. Pricing and licensing depend on your specific contract and are not detailed here.

    Learnings

    Access guidance for managing Discovery and resolving errors through the ITOM Visibility Knowledge Base. This includes ServiceNow Knowledge Base articles, blogs, and video tutorials (requires ITOM Content Service version 1.2.8). For video playback issues, update the system property com.glide.security.referrerpolicy to origin-when-cross-origin to ensure security compliance.

    The Discovery Admin Workspace Home page features tools to help you identify and address the most critical discovery tasks.

    To access the Discovery Admin Workspace, navigate to Workspaces > Discovery Admin Workspace.
    Note:
    The capabilities described here are available in Discovery Admin Workspace v1.17.0. Specific version requirements are noted for individual features where applicable.

    Onboarding for Discovery

    The onboarding experience on the Home page changes based on your configuration progress. Before you create an IP or cloud-based Discovery schedule, the Home page displays an Onboarding for Discovery section. Select Get started to access the ITOM Configuration Console.
    Note:
    Note: The ITOM Configuration Console is available in Zurich Patch 8 or later versions of the ServiceNow AI Platform. For more information, see ITOM Configuration Console for Discovery.

    After you create a schedule, the Onboarding for Discovery section is replaced by an Onboard Discovery progress indicator. This indicator displays the number of completed configuration tasks. Select Continue to resume configuration in the ITOM Configuration Console.

    After you complete configuration, the Home page displays an Onboarding for Discovery link as a persistent entry point to the ITOM Configuration Console.

    Quick overview

    View the status of discovery using data counts and identify any irregularities that might impact discovery. For detailed information, select the appropriate tile.

    Select the More options icon (More options icon), then select Refresh to refresh the data for each visualization in this section.

    Note:
    You can configure the time scale reflected in the displayed counts on the Settings page.

    The following data counts display in the Quick overview section:

    Active schedules
    Displays the number of active IP-based and Cloud Discovery schedules run to date. Selecting this number opens the Schedules page, where you can view all the Discovery schedules that are configured and enabled to run.
    Error tasks

    Displays the active, including pending or in-progress, Discovery error tasks opened in a certain time period. Selecting this number redirects you to the Case management tab on the Diagnostics page, where you can view all Discovery error tasks.

    Schedules with anomalies
    Displays the number of Discovery schedules with anomalies detected over a certain time period. This count only displays when anomaly detection is enabled. If anomaly detection is inactive, select Turn on to access the Settings page.

    Selecting this number redirects you to the Anomaly detection tab on the Diagnostics page, where you can view details about the type and severity of anomalies.

    Discovery Operations Monitor
    Monitor discovery performance across your IT environment. Select View dashboard to open the dashboard and view performance metrics for transactions, sensor jobs, MID Server queue load, and probe processing times. For more information, see Discovery Operations Monitor dashboard.

    Discovery admin tasks

    Review the three most critical Discovery error tasks. Select Edit Task to access the details page where you can assign or update the error task, or add work notes. To view and manage all Discovery error tasks, select View all to access the Case management tab on the Diagnostics page.
    Note:
    This section focuses solely on Discovery errors that have associated tasks and not all Discovery errors.

    Discovery tuning advice

    Fine-tune Discovery and MID Server settings with automated suggestions derived from scans of your instance. These findings identify potential issues, arranged in order of their criticality. Selecting a finding redirects you to the Tuning check page for more details. To view all tuning checks and latest reports, select View all to access the Tuning page.

    Quick Discovery

    Discover devices in your network outside of a scheduled discovery. Enter a single IP address, multiple comma-separated IP addresses, or an IP network as shown in this example:
    • IP network address - 10.0.1.0/24
    • IP address range - 10.0.2.1-10.0.2.15
    • IP address list - 10.0.3.176,10.0.3.222,2001::100,2600:1bdc::fffe

    Select a MID Server, a MID cluster, or enable Discovery to select the MID Server automatically.

    ITOM Visibility apps

    Enhance the functionality of the Discovery Admin Workspace by integrating additional ITOM Visibility applications. When you select View all, you can view both the applications installed on your instance and others that are available for installation.
    Note:
    Updating applications requires you to have the admin role.
    While you can access details about the apps installed on your instance, information regarding pricing and packages isn't provided, as it varies based on each contract. For a general overview of licensing and subscription details, see ITOM/OT SU Licensing and subscriptions.

    Learnings

    Receive guidance on managing the Discovery process and resolving Discovery errors with the ITOM Visibility Knowledge Base. Access relevant articles from the ServiceNow Knowledge Base, explore blog posts, or watch instructional video tutorials for further information.

    Important:
    • To view the resources in this section, confirm that you have installed ITOM Content Service version 1.2.8.
    • If you encounter an Error 153: Video player configuration error message when attempting to play a video on the Videos tab, update the system property com.glide.security.referrerpolicy to origin-when-cross-origin. For more information, see Enforce secure referrer policy [New in Security Center 1.3].