Discovery Admin Workspace status details
Summarize
Summary of Discovery Admin Workspace status details
The Discovery Status Details page within Discovery Admin Workspace offers a comprehensive summary of discovery runs initiated via schedules. It details the devices identified, errors encountered, and anomalies found during each run. This functionality is available in Discovery Admin Workspace version 1.8.0 and later. Users can access it by navigating toWorkspaces > Discovery Admin Workspace > Schedules > Discovery status.
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When selecting a specific discovery status, the schedule header provides key information such as discovery details, MID Server details, and anomaly severity, while the status header shows run-related details like start/end times and probe activity. Anomaly information is shown only if anomaly detection is enabled in the settings.
Key Features
- Details Tab: Provides visualizations tailored to IP-based or cloud-based discoveries. It highlights metrics such as the count of devices, IPs, cloud resources discovered, and errors encountered.
- Interactive Data: Selecting indicators reveals detailed tables with related information. For example, error cards show error codes, OS details, documentation links, and task management options (create, edit, or ignore tasks).
- Error Management: Users can open the Error Stats Page to view instructions and take actions. For IP-based discoveries, additional details like source, classification probe, and scan status are available. For cloud-based discoveries, cloud resources are categorized by CI type in bar charts.
- Debugging Tab: Displays Discovery Log and ECC Queue data to assist troubleshooting by showing classification failures, CMDB updates, authentication failures, and probe/sensor activity including XML payloads.
- Real-Time Updates: For active or starting statuses, users can refresh the display to update run statistics in real time.
Practical Use for ServiceNow Customers
This detailed status overview enables ServiceNow customers to monitor discovery schedules effectively, identify and resolve errors promptly, and understand the performance and outcomes of both IP-based and cloud-based discovery runs. The ability to drill down into errors, manage tasks, and review logs ensures efficient troubleshooting and maintenance of discovery processes. Real-time updates and anomaly detection provide up-to-date insights, helping customers maintain accurate and reliable CMDB data.
The Discovery Status Details page offers a summary of a discovery initiated from a schedule, detailing the devices identified, any errors encountered, and any anomalies found.
If the status is Active or Starting, selecting the Refresh icon (
) updates the Started and Completed values in the header in real time.
Key features
- Details
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The Details tab includes visualizations that provide detailed information about the Discovery status. Depending on whether the status pertains to a discovery that is IP-based or cloud-based, the visualizations provide a detailed overview of the schedule’s performance and current status. They highlight key metrics such as the number of devices and IPs discovered, cloud resources identified, and any errors encountered during the run.
Select the More options icon (
), then select Refresh to refresh the data for each visualization in this section. Table 1. Details tab data visualizations Report title Discovery Type Description Errors Both IP and cloud-based Displays the number of errors that were detected during the run. Total Devices IP-based Displays the number of devices that were discovered during the run. New Devices Displays the number of new devices that were discovered during the run. Total IPs Displays the number of IP addresses that were discovered during the run. Duplicate IPs Displays the number of duplicate IP addresses that were discovered during the run. Total Cloud Resources Cloud-based Displays the number of cloud resources that were discovered during the run. Selecting an indicator reveals related information in a table. By default, detected errors display, sorted by priority. Each error card includes details such as the Error Code, Operating System, and, when available, a link to supporting documentation. If a task has been created, task-related information is shown on the card, along with the option to edit the task. For errors without an associated task, you can choose to either create a task or ignore the error. Selecting the Total Errors hyperlink opens the Error Stats Page, where you can view instructions and take action based on the error.
For IP-based schedules, the Total Devices, New Devices, and Duplicate IPs tables provide additional details such as the Source, Classification probe, and Scan status. Selecting the Source hyperlink opens a page where you can view more information about the device, apply tags, and access the Discovery Log and ECC Queue details. Selecting the Total IPs indicator opens the Shazzam Summary table, where you can access details such as IP addresses, IP Range, and Network Range. To learn more about a specific item, simply select its hyperlink in the table.
For cloud-based schedules, selecting the Total Cloud Resources indicator reveals a bar chart that categorizes each discovered cloud resource by its CI type. Select the More options icon (
), to refresh or save the chart. - Debugging
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The Debugging tab provides information about the Discovery Log and ECC Queue.
Select the More options icon (
), to refresh the data for each visualization in this section.By default, the Discovery Log table displays information such as classification failures, CMDB updates, and authentication failures. A Discovery Log record is created for each action associated with a discovery status.
Selecting the ECC Queue indicator displays entries in the ECC Queue provide you with a connected flow of probe and sensor activity, as well as the actual XML payload that is sent to or from an instance.