Monitoring Technology Dashboard for Azure

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Monitoring Technology Dashboard for Azure

    The Azure Monitoring Technology Dashboard enables ServiceNow customers to monitor the health and performance of their Azure infrastructure effectively. It highlights the top five configuration items (CIs) and servers with the highest metric readings over the past six hours and displays the 50 most recent active alerts in the Azure environment. This insight helps in identifying areas where resizing CIs or servers might improve system performance and efficiency. The dashboard is accessible viaAll > AIOps Dashboards > Monitoring Technology Dashboardsby selecting Azure Monitoring.

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    Prerequisites and Setup

    • Create an Azure credential to allow ServiceNow to connect with your Azure environment.
    • Set up a Discovery schedule using the Azure credential to populate the dashboard data.
    • Operate within the Agent Client Collector Monitoring scope in ServiceNow.
    • Ensure the roles agentclientcollectoradmin and dashboardadmin are enabled for proper dashboard access.
    • Enable Metric Intelligence on the MID Server to collect Azure metrics.
    • Activate the following metric policies: Azure VM Metrics, Azure Storage Account Metrics, Azure Load Balancer Metrics, Azure Gateway Metrics, and Azure Redis Cache Metrics.
    • Ensure the clotho plugin version 1.19.0.10 or later is enabled to support dashboard functionality.

    Dashboard Features

    The dashboard includes multiple tabs, each focusing on specific Azure services, allowing detailed monitoring of respective metrics:

    • Virtual Machines: Displays metrics from Azure virtual machines.
    • Storage Accounts: Shows metric data from Azure storage accounts.
    • Load Balancer: Presents metrics from Azure load balancers.
    • Application Gateway: Displays metrics from Azure application gateways.
    • Redis: Shows metric data from Azure Redis caches.

    Users can hover over widgets to view detailed datapoints in pop-up windows.

    Filters and Customization

    • Time Range Filter: Allows selection of specific time intervals for metric data display, enabling focused analysis.
    • Metrics by Selected CI Filter: Enables filtering of metric data based on chosen configuration items, tailoring the dashboard view to relevant assets.

    The dashboard's widgets can be customized, such as adjusting the display time for CPU usage on virtual machines. Customized widgets can also be incorporated into custom dashboards, enhancing monitoring flexibility.

    With the Azure Monitoring Technology Dashboard, you can monitor the health and performance of your Azure infrastructure. By using the dashboard, you can identify the configuration items (CIs) and servers with the highest metric readouts, and view the most recent active alerts on those CIs.

    Overview of the dashboard

    The Azure Monitoring Technology Dashboard shows the five CIs and servers with the highest metric readouts during the past six hours. The dashboard also shows the 50 most recent active alerts in your Azure environment. Based on the dashboard metrics, you might want to resize your CIs and servers to improve your system performance and efficiency.

    To view the dashboard, navigate to All > AIOps Dashboards > Monitoring Technology Dashboards and select Azure Monitoring.

    Using the Monitoring Technology Dashboard for Azure

    Before using the Monitoring Technology Dashboard for Azure:
    • Create an Azure credential. For details on creating Azure credentials, see Create Azure cloud credentials.
    • Create a Discovery schedule, using the credential created in the previous step. For details on creating a Discovery schedule, see Discovery for Microsoft Azure Cloud.
    • Ensure that you’re working in the Agent Client Collector Monitoring scope in your ServiceNow instance.
    • Ensure that the agent_client_collector_admin and dashboard_admin roles are enabled.
    • Enable Metric Intelligence on the MID Server.
    • Ensure that the Azure VM Metrics, Azure Storage Account Metrics, Azure Load Balancer Metrics, Azure Gateway Metrics, and Azure Redis Cache Metrics policies are enabled
    • Ensure that the clotho plugin version 1.19.0.10 or above is enabled.
    The Azure Monitoring Technology Dashboard contains the tabs that are listed in the following table.
    Table 1. Azure Monitoring Technology Dashboard tabs
    Tab Description
    Virtual Machines Displays the metric data from the virtual machines in the Azure environment.
    Storage Accounts Displays the metric data from the storage accounts in the Azure environment.
    Load Balancer Displays the metric data from the load balancers in the Azure environment.
    Application Gateway Displays the metric data from the application gateway in the Azure environment.
    Redis Displays the metric data from the Redis cache in the Azure environment.

    Point to the relevant widget to view a specific datapoint and all of its details in a pop-up window.

    You can filter the dashboard data according to the following filters:
    Table 2. Dashboard filters
    Filter name Description
    Time range filter The time range for which you want metric data to display on the dashboard.
    Metrics by selected CI filter The CIs for which you want metric data to display on the dashboard.

    You can customize the appearance of the individual widgets on the Azure Monitoring Technology Dashboard. For example, you could change the time that the CPU usage on virtual machines is displayed. You can also include the customized widgets when you’re creating a custom dashboard. For more information, see Customize the Monitoring Technology Dashboard.