Amazon Simple Email Service Identity pattern-based discovery

  • Release version: Zurich
  • Updated May 13, 2026
  • 2 minutes to read
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    Summary of Amazon Simple Email Service Identity pattern-based discovery

    The Amazon Simple Email Service (SES) Identity pattern-based discovery enables ServiceNow customers to identify SES identities within their AWS cloud environments. This discovery leverages the Discovery and Service Mapping Patterns application to detect SES email addresses or domains and their statuses, enhancing cloud resource visibility in the CMDB and related tables.

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    Key Features

    • Pattern Activation: The SES Identity discovery pattern is disabled by default. Customers need to enable it to begin discovery. From Visibility Content version 6.28.0 onward, activating or deactivating patterns does not count as customization, allowing continued updates and resetting to the latest version after upgrades.
    • Prerequisites: AWS discovery prerequisites must be met, and any relevant resources should be removed from the Resource Inclusion List to avoid duplicate discovery.
    • Data Population: The discovery populates data in both CMDB and non-CMDB tables:
      • Non-CMDB Tables: Data from the Amazon AWS - Simple Email Service Identity - Extended Inventory (LP) pattern appears under AWS-specific tables accessible via the Configuration > AWS navigation path.
      • CMDB Tables: SES identities are stored in the Cloud Resource [cmdbcicmpresource] table, including details such as resource type (AWS::SimpleEmailService::Identity), install status, and operational status.
    • CI Relationships and References: The pattern establishes relationships like "Hosted on" linking Cloud Resources to AWS Datacenter records, supporting comprehensive configuration management.
    • AWS Tag Discovery: Tags associated with SES identities are collected and stored in the Key Value [cmdbkeyvalue] table, linking tag names and values to the corresponding Cloud Resource CIs.

    Key Outcomes

    • Accurate identification and tracking of SES identities in AWS environments within ServiceNow’s CMDB.
    • Improved visibility into SES identity verification statuses (e.g., Success, Pending, Failed) facilitating operational awareness.
    • Comprehensive resource relationships and tagging information that support cloud resource management and governance.
    • Streamlined discovery processes with automatic updates to patterns ensuring up-to-date SES identity data.

    Discovery and Service Mapping Patterns finds Amazon Simple Email Service (SES) Identities on your cloud environment. Discovering some of these resources may require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.

    Pattern-based discovery and mapping requirements

    Verify the AWS discovery prerequisites
    For more information, see the prerequisites section in AWS discovery using patterns.
    Remove resources from the Resource Inclusion List table
    Verify that the relevant resource isn't listed in the Resource Inclusion List [sa_cloud_inventory_resource_whitelist] table to avoid duplicate discovery. For more information on removing resources from the Resource Inclusion List, see AWS Resource Inventory discovery with Patterns.
    Enable the relevant pattern
    The pattern for this service is disabled by default. Starting with Visibility Content version 6.28.0, activating or deactivating a pattern won't be considered a customization, and it will continue to receive updates. Patterns that were previously activated or deactivated will reset to the latest predefined version after upgrading while retaining the last active field value. For more information on enabling patterns, see Activate a disabled pattern.

    Discovery and Service Mapping Patterns application populates data in both CMDB and non-CMDB tables.

    Data stored in non-CMDB tables

    Discovery and Service Mapping Patterns application populates data in the non-CMDB table when running the Amazon AWS - Simple Email Service Identity - Extended Inventory (LP) pattern.

    You can review the non-CMDB AWS tables by navigating to All > Configuration > AWS. You can also search the navigation filter for the specific pattern name.

    Table 1. AWS Simple Email Service Identity [cmdb_aws_simple_email_service_identity]
    Field Description
    Name [name] The email address or domain of the SES identity.
    Object ID [object_id] The email address or domain of the SES identity.
    Verification Status [verification_status] The verification status of the SES identity.

    For example: Success, Pending, Failed, TemporaryFailure, or NotStarted.
    Configuration Item [configuration_item] References the Cloud Resource [cmdb_ci_cmp_resource] table.

    Data stored in CMDB tables

    Discovery and Service Mapping Patterns application populates data in the CMDB when running the Amazon AWS - Simple Email Service Identity - Extended Inventory (LP) pattern.

    Table 2. Cloud Resource [cmdb_ci_cmp_resource]
    Field Description
    Name [name] The email address or domain of the SES identity.
    Object ID [object_id] The email address or domain of the SES identity.
    Resource type [resource_type] Type of resource. The value is set to AWS::SimpleEmailService::Identity.
    Install Status [install_status] Install status of the resource. Default value is Installed.
    Operational status [operational_status] Operational status of the resource. Default value is Operational.

    CI relationships

    The Amazon AWS - Simple Email Service Identity - Extended Inventory (LP) pattern creates the following relationships and references to support Amazon SES Identity discovery. References link to records in other tables and don't appear in the CI Relationship [cmdb_rel_ci] table.

    Table 3. CI relationships
    CI Relationship CI
    Cloud Resource [cmdb_ci_cmp_resource] Hosted on::Hosts AWS Datacenter [cmdb_ci_aws_datacenter]
    Table 4. CI references
    CI Field Referenced CI
    AWS Simple Email Service Identity [cmdb_aws_simple_email_service_identity] Configuration Item [configuration_item] Cloud Resource [cmdb_ci_cmp_resource]
    Key Value [cmdb_key_value] Configuration item [configuration_item] Cloud Resource [cmdb_ci_cmp_resource]

    AWS Tag discovery

    The Amazon AWS - Simple Email Service Identity - Extended Inventory (LP) pattern collects tags and populates them in the Key Value [cmdb_key_value] table.

    Table 5. Key Value [cmdb_key_value]
    Field Description
    Key [key] Tag name.
    Value [value] Tag value.
    Configuration item [configuration_item] References the Cloud Resource [cmdb_ci_cmp_resource] table.