Managing the Cloud Workspace asset details

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Managing the Cloud Workspace asset details

    This documentation explains how to view, edit, and manage detailed information about cloud assets within ServiceNow’s Cloud Workspace. The Cloud Workspace asset page acts as a centralized hub, providing a structured layout of various sections that cover asset attributes, health, relationships, activities, and related services. This enables IT teams to efficiently monitor and maintain cloud configuration items (CIs) and their associated data.

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    Key Features

    • Summary: Offers a consolidated snapshot of key CI information such as metadata, ownership, operational status, discovery timestamps, and critical attributes to support monitoring and decision-making.
    • Attributes: Displays all configured UI sections and attributes for the CI class, including mandatory fields. It aligns with the Explore CI view and allows access to subsections like Discovery and Operational attributes.
    • Tags: Shows cloud tags stored as key/value pairs, typically from providers like AWS and Google Cloud. These tags support ITOM applications like Tag Governance and Tag-based discovery in Service Mapping and are auto-populated by Discovery and Service Graph Connectors.
    • Resources: Lists resources linked to the CI, reflecting related lists defined in the Explore CI view.
    • Activity: Provides visibility into related items such as open incidents, changes, and problems, with pie charts categorizing them by priority or state. It also includes CI history, showing chronological attribute value changes.
    • Relationships: Details the CI’s relationships, including total, duplicate, and stale relationships to help maintain relationship integrity.
    • Services and Offerings: Displays associated services and offerings via cards, covering Service Instances, Business Service Offerings, Technology Management Offerings, and Technology Management Services, based on their classifications and relationships.
    • Health: Summarizes CMDB Health test results for Completeness, Correctness, Compliance, and Relationship KPIs, including attestation states. Color coding highlights pass/fail statuses for quick assessment.

    Practical Benefits for ServiceNow Customers

    By leveraging the Cloud Workspace asset details page, ServiceNow customers can:

    • Gain a comprehensive and organized view of cloud asset information to streamline asset management and troubleshooting.
    • Ensure data accuracy and completeness with mandatory attributes and health KPIs, improving overall CMDB reliability.
    • Effectively track asset relationships and their statuses, reducing risks of stale or duplicate data.
    • Utilize cloud tags for enhanced discovery, governance, and service mapping integration, facilitating better IT operations management.
    • Monitor ongoing activities and incidents related to cloud assets, allowing faster response and resolution.
    • Understand associated services and offerings, supporting impact analysis and service delivery optimization.

    This page allows the user to view, edit, and manage a comprehensive set of details of a cloud asset such as its attributes, its health, and its records.

    The cloud asset page is a centralized, highly organized, and comprehensive set of sections with cloud asset details. This page is used to examine and edit cloud asset attributes, relationships, tags, services and offerings, account health and data associated with the cloud asset, resources, activities, and related services.

    The following sections describe the various sections of the cloud asset page.

    Summary

    The Summary section provides a consolidated view of key information for the selected configuration item (CI). This page helps you quickly access metadata, ownership details, operational status, discovery timestamps, and critical attributes required for monitoring and decision-making.

    Attributes

    The Attributes section displays all UI sections configured in the Explore CI view for the CI class. Select Attributes to access the available subsections. By default, the Discovery and Operational subsections align with the corresponding sections in the Explore CI view. The All subsection lists all CI attributes. Mandatory attributes are marked with an asterisk (*) and must have a value.

    Tags

    This section lists tags stored as key/value pairs in the Key Values [cmdb_key_value] table. These cloud tags are typically associated with CIs and resources from providers like AWS and Google Cloud Platform. Cloud tags are used in ITOM applications such as Tag Governance and are key to Tag-based discovery in Service Mapping. They are automatically populated by Discovery and Service Graph Connectors and can be grouped and managed as needed within your organization.

    Resources

    This Resources section displays the resources linked to the CI and corresponds to the Related Lists defined in the Explore CI view.

    Activity

    This section shows related items such as open incidents and the activity stream for the CI on the following tabs:

    Related Items

    Pie charts that by default include Open incidents (Incidents table), Open changes (Change Request table), and Open problems (Problem table), broken down by priority or state.

    CI history

    History of the activities related to the CI, such as value changes in the CI attributes, listed in chronological order.

    Relationships

    This section shows the CI relationships, which include:

    • Total relationships: Total number of relationships for this CI
    • Duplicate relationships: Total number of duplicate relationship for this CI
    • Stale relationships: Total number of stale relationship for this CI

    Services and Offerings

    This section shows cards with counts of the following services and offerings associated with the CI:

    • Service Instance: Any CI related to the Service Instance [cmdb_ci_service_auto] table where Service Classification is Application Service.
    • Business Service Offering: Any Service Instance, which has a relationship to Service_Offering where Service Classification is Business Service.
    • Technology Management Offering: Any Service Instance, which has a relationship to Service_Offering where Service Classification is Technical Service or the CI is related to a Dynamic CI Group, which is part of a Technical Service Offering.
    • Technology Management Service: Parent of a Technology Management Offering.

    Health

    This section shows aggregations from the latest CMDB Health test results for the Completeness, Correctness, Compliance, and Relationship KPIs, and the aggregated state of attestation. Color codes are used to denote pass/fail scores.

    Note:
    For more information on each section, see Manage CI details in CI Form.