Space Optimization

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Space Optimization

    Space Optimization in ServiceNow's Workplace Central enables space planners to efficiently monitor and manage workplace scenarios and space-related information from a single interface. It provides comprehensive visibility and control over space allocation, scenario management, and space assistance requests across an organization.

    Show full answer Show less

    Key Features

    • View and manage all active scenarios in the organization, including those created by you, published, or in draft status.
    • Handle space assistance requests by monitoring their total count and current status.
    • Create and modify scenarios for single or multiple buildings using stack plans or floor map views.
    • Review scenarios in read-only mode and provide feedback to stakeholders.
    • Work on multiple scenarios simultaneously, publish them for review, and deploy the finalized scenario.
    • Access and manage stack plans for all buildings within the organization, including scenario creation from building details.
    • Use Workplace Indoor Mapping for map-based administration, including viewing and changing space allocations directly on floor maps.
    • Manage user assignments to spaces, including adding, removing, or changing assignments and toggling between flexible and permanent assignments.
    • Update allocation details such as department or cost center for single or multiple allocations efficiently.

    Installation and Access

    To utilize Space Optimization, the following plugins must be installed:

    • Workplace Central
    • Workplace Space Management
    • Workplace Case Management
    • Workplace Indoor Mapping

    Access Space Optimization via Employee Center by navigating through:

    • Workspaces > Workplace Central > Space Optimization
    • All > Workplace Central > Workplace Central > Space Optimization

    You can also view scenarios you created directly from the All applications menu.

    Metrics and Analytics

    Space Optimization metrics are available in the Workplace Analytics dashboard to help monitor space utilization and scenario effectiveness. Additionally, occupancy metrics can be viewed if the Workplace Connectors application is installed, providing insights through the Occupancy Dashboard.

    Related Concepts

    • Scenario Planning
    • Schedule Planning
    • Lists module
    • Workplace Analytics
    • Space assistance
    • Event Planner
    • Move Management
    • Case management
    • Kiosk
    • Indoor Mapping
    • Allocation types, settings, and their impact

    As a space planner, you can use the Workplace Central to monitor all your scenarios and workplace-related information from a single page called Space Optimization.

    Benefits of Space Optimization

    As a space planner, you can do the following using the Space Optimization module:
    • View the active number of all the scenarios created in your organization, the ones that were created by you, published scenarios and draft scenarios.
    • View and work on space assistance requests raised in the organization.
    • Monitor the total number of space assistance requests raised and view their current status at any time.
    • Create a scenario for a building or multiple buildings.
    • Open a scenario owned by you and make changes using the stack plan.
    • View a scenario and see the space allocations in a stack plan or floor map view. You can review a scenario in a read-only mode and share your feedback on space allocations with the scenario owner or other stake holders.
    • Create a single scenario or multiple scenarios. You can work on multiple scenarios at a time, and publish them so that your colleagues or stake holders can review. After finalizing, you can deploy the best one.
    • View all buildings stack plans of your organization. You can also create a scenario directly from the building details page.
    • Perform map-based administration with Workplace Indoor Mapping maps. View space allocations and assignments on a floor map. Change allocations on the map directly.
    • View users assigned to a space, assign a user to a space or remove an assigned user.
    • Change a space assignment from flexible to permanent or vice versa.
    • Add, change, or remove a single allocation or multiple allocations at a time if you want to change their existing department or cost center.

    For more information about the Space Optimization homepage key features, refer to Space Optimization - Key features and actions.

    Installing and accessing Space Optimization

    You must install the following plugins to use the Space Optimization module:
    • Workplace Central
    • Workplace Space Management
    • Workplace Case Management
    • Workplace Indoor Mapping
    To open the Space Optimization module, follow any of the following steps on Employee Center:
    • Navigate to Workspaces > Workplace Central > Space Optimization.
    • Navigate to All > Workplace Central > Workplace Central > Space Optimization

    You can also view the scenarios created by you from All

    View Space Optimization metrics

    You can view Space Optimization metrics in the Workplace Analytics dashboard. For more information, see View Space Optimization metrics.

    View Space Occupancy metrics

    Ensure that you have installed the Workplace Connectors application. For more information Occupancy Dashboard metrics, see View Occupancy Dashboard.