Cloud scripts and cloud script templates

  • Release version: Zurich
  • Updated June 16, 2026
  • 3 minutes to read
  • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Cloud scripts and cloud script templates

    In the Cloud Provisioning and Governance application of ServiceNow, script execution is organized into two types: cloud scripts and cloud script templates. These scripts are used across blueprints, resource blocks, OS profiles, and policies to automate and customize cloud resource provisioning and configuration. Cloud scripts are JavaScript-based and leverage platform features, while cloud script templates are executable scripts targeted at virtual machines, supporting various script types like Shell, PowerShell, or CloudInit.

    Show full answer Show less

    Cloud Scripts

    Cloud scripts are simple JavaScript functions that have access to platform objects such as templateResolver, which helps in fetching and processing cloud script templates. Scripts include parameters with default and override values, enabling dynamic customization during execution. Users can modify these parameters within the script to tailor the provisioning process, such as changing environment-specific values or querying custom tables for additional data.

    Cloud Script Templates

    Cloud script templates are the actual executable scripts sent to virtual machines for execution. They can be created in various scripting languages depending on the target environment and are associated with cloud scripts to be invoked during provisioning.

    Practical Applications of Cloud Scripts

    • CloudInit Scripts: These scripts run automatically at VM boot time and can be associated at different levels:
      • Image Level: A cloud script is linked to a specific image, so whenever that image is used, the script runs by default.
      • OS Profile Level: Cloud scripts can be mapped to OS profiles regardless of the underlying image, with this mapping taking precedence over image-level associations. Parameters can be overridden for specific mappings.
      • Resource Blocks: While mapping scripts to OS profiles, you can specify execution for particular resource blocks and aliases within blueprints.
    • Postinit Scripts: Cloud scripts can be executed post-provisioning via an ExecuteScript operation in a resource block. This allows running custom scripts after VM creation with the ability to override parameters using JSON maps, supporting dynamic and flexible automation workflows.

    Benefits for ServiceNow Customers

    Using cloud scripts and cloud script templates enables customers to automate cloud resource configuration with precision and flexibility. By associating scripts at image, OS profile, or resource block levels, customers can ensure consistent and repeatable configurations tailored to specific environments. The ability to override script parameters dynamically enhances customization without needing to alter the base scripts, streamlining cloud provisioning and governance processes.

    In the Cloud Provisioning and Governance application, script execution is divided into cloud scripts and cloud script templates. Use scripts in blueprints, resource blocks, OS profiles, and use policy scripts to set request form attributes. Policy scripts cannot override user data.

    Cloud scripts

    Cloud scripts are simple java scripts that use platform features. An example of a sample cloud script:
    function evaluateTemplate() {
    	// Template Resolver is a helper function which we will use to fetch a template and replace its parameters,
    	// var templateResolver=new TemplateResolver(); this comes inbuild
    	// templateAttributes below will passed from the user.
    	var listDir=templateResolver.getTemplate('Install',templateAttributes);
    	return listDir;
    }
    

    Each cloud script contains certain parameters. Parameters are the attributes that you want to access. A parameter contains a name, a default value, and an override value. The default value can be a string literal, a resource block parameter or a complex script expression used in resource blocks.

    A cloud script, by default, has access to the templateResolver object. The templateResolver object has, by default, a getTemplate method, whose first parameter is the cloud script template name. templateAttributes are the cloud script parameters created as part of a cloud script. If needed, customizations can be done in templateAttributes. As an example, see the following code snippet if the value of DevName parameter needs to be changed from John to Emily.

    function evaluateTemplate() {
    	// Template Resolver is a helper function which we will use to fetch a template and replace its parameters,
    	// var templateResolver=new TemplateResolver(); this comes inbuild
    	// templateAttributes below will passed from the user.
    	templateAttributes['DevName'] = 'Emily';
    	var customNodeName;
    	var now_GR = new GlideRecord('some_custom_table_to_query');
    	gr.addQuery('some_parameter','some_value');
    	gr.query();
    	if(gr.next())
    	 	customNodeName=gr.getValue('some_custom_node_name');
    		
    	templateAttributes['NodeName'] = customNodeName;
    	var listDir=templateResolver.getTemplate('Install',templateAttributes);
    	return listDir;
    }
    evaluateTemplate();
    

    Cloud script templates

    Cloud script templates are actual executables which are passed to target a virtual machine for execution. Cloud templates can be of any type (Shell/PowerShell/CloudInit) depending on the execution context. You need to create a cloud template first and then associate it with a cloud script.

    Cloud scripts as CloudInit

    Cloud providers provide a way to execute scripts at boottime for virtual machines. In the Cloud Management application, you can specify a cloudinit script at various levels:
    • Image level: At the time of creating a cloud script, you can specify an image against which this script should be executed. Once an OS profile which contains this specific image gets selected, the default cloud script against this image is executed. In the example below, an Apache cloud script is associated with a particular image.

      Apache cloud script associated with an image.

    • OS profile level: You can run a cloudinit against a specific cloud provider and against a specific AMI/image. You can also be generic and associate a cloudinit to an OS profile, irrespective of the underlying image. In the following example, multiple images are associated with the OS profile. You can map any cloud script to the OS profile in the Cloud Script OS Profile Mappings tab. The mapping of a cloud script with an OS profile takes precedence over the image-level cloud script association.

      cloud script default at OS profile

      In this example, the Apache cloud script is mapped to the Centos OS profile. If needed, you can override the script parameters in the OS Profile Mapping Overrides section.
    • Resource blocks: While mapping a cloud script to an OS profile, you can choose whether to execute the cloud script for a specific resource block used in a blueprint and against a particular resource alias. See Create an OS profile.

    Cloud scripts as Postinit

    You can use cloud scripts as Postinit scripts in a resource block. Once you create a resource block with a virtual machine to be provisioned, you can add an ExecuteScript operation. The ExecuteScript operation takes a script parameter (a pool of cloud scripts) and you can select any script to execute. Use the ScriptParameters attribute in the ExecuteScript operation to override any script parameter. You can provide a JSON map of script parameter and its override value. All expressions that are supported by Cloud Management work in the ScriptParamters attribute.