Cloud Discovery Workspace dashboard

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Cloud Discovery Workspace dashboard

    The ServiceNow® Cloud Discovery Workspace dashboard offers a consolidated view of your organization's cloud operations. It highlights trends in configuration item (CI) discovery, cloud discovery events, and errors, while also providing access to ServiceNow applications for managing these cloud operations. This dashboard is designed to help you monitor and analyze cloud discovery activities efficiently.

    Show full answer Show less

    Important: Starting with the Zurich release, the Cloud Discovery Workspace is being prepared for future deprecation. It will no longer be activated on new instances but will remain supported. The Discovery Admin Workspace is the recommended alternative for enhanced functionality.

    Access Requirements

    To access the Cloud Discovery Workspace dashboard, users need the sncloudopsws.cloudopsadmin role. Navigate through the application menu via All > Cloud Discovery Workspace.

    Key Features

    • Dashboard Insights: View up-to-date metrics on the number of discovery errors within the last 24 hours and monitor trends in CI discovery and cloud events.
    • Cloud Provider Selection: Customize the dashboard by selecting your organization’s cloud providers. This selection filters applications and menus to show only relevant cloud providers, streamlining your view and management options.
    • Reports:
      • Total configuration items: Displays a line and area chart representing the number of CIs discovered over time, with drill-down capability to detailed CI records and their multi-source data.
      • Events by provider - last 24 hours: Shows a line chart illustrating the trend of cloud events received from each cloud provider in the past day.
    • Application Access: The dashboard cards provide direct access to ServiceNow applications used to manage your cloud operations effectively.

    Practical Benefits for ServiceNow Customers

    This dashboard enables you to:

    • Gain real-time visibility into your cloud discovery processes, helping to quickly identify and address errors.
    • Understand trends in discovered configuration items and cloud events, facilitating better operational decisions.
    • Access relevant cloud management applications based on your selected cloud providers, improving efficiency by focusing on the tools that matter most to your environment.
    • Prepare for transition to the Discovery Admin Workspace as the preferred future experience.

    The ServiceNow® Cloud Discovery Workspace dashboard provides a summary of the cloud operations of your organization and shows the ServiceNow applications that you can use to manage them.

    Important:
    Starting with the Zurich release, Cloud Discovery Workspace is being prepared for future deprecation. It will be hidden and no longer activated on new instances, but will continue to be supported. Discovery Admin Workspace provides the latest experience for this functionality. For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support knowledge base.

    Required ServiceNow AI Platform roles

    sn_cloud_ops_ws.cloud_ops_admin.

    Access the Cloud Discovery Workspace dashboard

    To open the dashboard, navigate to All > Cloud Discovery Workspace.

    Use cases

    User Dashboard use
    sn_cloud_ops_ws.cloud_ops_admin
    • Gain insight into the trend of CI discovery, trend of Cloud Discovery events, and Cloud Discovery errors
    • Select the cloud provider of your organization.
    • Access the applications that you can use to manage the cloud operations of your organization.

    Indicators

    Discovery errors today: Count of all Cloud Discovery errors that occurred during the scheduled discoveries over the last 24 hours.

    Reports

    The following reports are available in the Cloud Discovery Workspace dashboard:
    Title Type Source table Description
    Total configuration items Line and area chart
    Line and area chart.
    		 cmdb_ci This report displays the number of CIs discovered over time.

    Select the report to view the list of all the configuration items discovered so far. You can select any CI record to view more information about the CI and its multi-source data if available.
    Events by provider - last 24 hours Line chart
    Line chart.
    		 sn_cmp_cloud_event_list This report displays the trend of the cloud events received over the last 24 hours. The report contains a separate trend line for each cloud provider.
    In addition, the dashboard cards display the applications that you can use to manage the cloud operations of your organization. Use the Cloud provider selection page to select the cloud providers of your organization. The selection helps to customize the menus of the Cloud Discovery Workspace applications and display only the cloud providers that are relevant for your organization.