Azure App Service App Service Plan pattern-based discovery

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Azure App Service App Service Plan pattern-based discovery

    The Azure App Service App Service Plan pattern-based discovery enables ServiceNow customers to discover and map Azure App Service Plans within their cloud environment using Discovery and Service Mapping Patterns. This process helps populate both Configuration Management Database (CMDB) and non-CMDB tables with detailed resource information, supporting better visibility and management of Azure services.

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    Key Features

    • Pattern Activation: The Azure App Service App Service Plan discovery pattern is disabled by default. Starting with Visibility Content version 6.28.0, enabling or disabling patterns is no longer treated as a customization, so patterns will update automatically after upgrades while retaining their active status.
    • Prerequisites: Customers must verify Microsoft Azure discovery prerequisites and configure Azure service accounts properly, especially for Azure GovCloud (US), which requires using a datacenter URL during setup.
    • Data Population: The discovery populates data into both non-CMDB and CMDB tables. Non-CMDB data is accessible under the Configuration > Azure section, while CMDB records are created in the Cloud App Server table.
    • CI Relationships: The pattern automatically creates relationships linking App Service Plans to resource groups, Azure datacenters, and corresponding cloud app servers to maintain accurate dependency mappings.
    • Tag Collection: The pattern collects Azure tags and stores them in the Key Value table, facilitating tagging and metadata management for discovered resources.

    Data Captured

    The discovery captures and stores critical details for Azure App Service Plans, including:

    • Non-CMDB Table [cmdbazureappserviceappserviceplan]: Fields such as kind, location, object ID, provisioning state, resource group, status, subscription ID, tenant ID, tier, and a reference to the Cloud App Server.
    • CMDB Table [cmdbcicloudappserver]: Fields such as install status, location, name, object ID, operational status, and type (set to microsoft.web/serverfarms).
    • Tag Data [cmdbkeyvalue]: Tag names and values extracted from Azure resources.

    Practical Benefits

    ServiceNow customers leveraging this pattern can expect automated and up-to-date discovery of Azure App Service Plans, comprehensive CMDB records with operational and configuration details, and enhanced visibility into resource relationships and tags. This supports effective cloud asset management, compliance, and operational decision-making within the ServiceNow platform.

    Discovery and Service Mapping Patterns finds Azure services on your cloud environment. Discovering some of these resources may require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.

    Pattern-based discovery and mapping requirements

    Verify the Microsoft Azure discovery prerequisites
    For more information, see the prerequisites section in Microsoft Azure Cloud discovery using patterns.
    Enable the relevant pattern
    The pattern for this service is disabled by default. Starting with Visibility Content version 6.28.0, activating or deactivating a pattern won't be considered a customization, and it will continue to receive updates. Patterns that were previously activated or deactivated will reset to the latest predefined version after upgrading while retaining the last active field value. For more information on enabling patterns, see Activate a disabled pattern.
    Configure the Discovery schedule to support GovCloud
    Discovering Azure GovCloud (US) accounts requires using a datacenter URL when setting up an Azure service account. For more information, see Set up Azure service accounts.

    Discovery and Service Mapping Patterns application populates data in both CMDB and non-CMDB tables.

    Data stored in non-CMDB tables

    Discovery and Service Mapping Patterns application populate data in the non-CMDB table when running the Azure - App Service App Service Plan - Extended Inventory(LP) pattern.

    You can review the non-CMDB Azure tables by navigating to All > Configuration > Azure. You can also search the navigation filter for the specific pattern name.

    Table 1. Azure App Service - App Service Plan [cmdb_azure_app_service_app_service_plan]
    Field Description
    Kind [kind] The category or specialization of the resource, often specific to certain Azure services.
    Location [location] The Azure region where the resource is hosted.
    Object Id [object_id] The unique identifier for the resource.
    Provisioning State [provisioning_state] The current provision status of the resource.
    Resource Group [resource_group] Name of the resource group.
    Status [status] The operational status or health of the resource.
    Subscription Id [subscription_id] The subscription ID.
    Tenant Id [tenant_id] The identifier of the Azure Active Directory tenant associated with the resource.
    Tier [tier] The performance level or pricing tier assigned to the resource.
    Configuration Item [configuration_item] References the Cloud App Server [cmdb_ci_cloud_appserver] table.

    Data stored in CMDB tables

    Discovery and Service Mapping Patterns application populates data in the CMDB when running the Azure - App Service App Service Plan - Extended Inventory(LP) pattern.

    Table 2. Cloud App Server [cmdb_ci_cloud_appserver]
    Field Description
    Install Status [install_status] Install status of the resource. Default value is Installed.
    Location [location] The Azure region where the resource is hosted.
    Name [name] The name assigned to the resource.
    Object ID [object_id] The unique identifier for the resource.
    Operational status [operational_status] Operational status of the resource. Default value is Operational.
    Type [type] Type of resource. The value is set to microsoft.web/serverfarms.

    CI relationships

    The pattern creates these relationships to support discovery.

    CI Relationship CI
    Resource Group [cmdb_ci_resource_group] Contains::Contained by Cloud App Server [cmdb_ci_cloud_appserver]
    Cloud App Server [cmdb_ci_cloud_appserver] Hosted on::Hosts Azure Datacenter [cmdb_ci_azure_datacenter]
    Azure App Service - App Service Plan [cmdb_azure_app_service_app_service_plan] References Cloud App Server [cmdb_ci_cloud_appserver]

    Azure tag discovery

    The pattern collects tags and populates them in the Key Value [cmdb_key_value] table.
    Table 3. Key Value [cmdb_key_value]
    Field Description
    Key [key] Tag name.
    Value [value] Tag value.