Learn how to deploy Event Management to production
Summarize
Summary of Deploying Event Management to Production
This guide explains how ServiceNow customers can deploy Event Management configurations from development or staging to production environments using update sets. Proper planning and execution are essential to maintain system stability and performance during deployment. Update sets provide a controlled way to transfer configurations such as automation rules, user roles, and integration settings.
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Deployment Planning
Before deploying to production, thoroughly test all configurations including alert automation rules, integration accounts, and role assignments in a non-production environment to ensure they function as intended.
Update Set Process
Update sets capture configuration changes made in development and enable their transfer to production. The deployment workflow includes:
- Creating an update set
- Capturing configuration changes
- Exporting the update set
- Importing it into production
- Reviewing update set contents before deployment
It is critical to understand which components are included and excluded from update sets to avoid missing configurations.
Included vs. Excluded Components in Update Sets
- Included: Custom tables and fields, form layouts, business rules, client scripts, UI actions and policies, script includes, workflows, system properties (except private), reports, ACLs.
- Excluded: Transactional data (incidents, problems, changes), users and groups, Configuration Items (CIs) and CMDB data, scheduled jobs, homepages (unless manually added), email logs, number counters, private system properties, and plugin-specific elements in deactivated apps.
Deployment Considerations
- Schedule deployments during maintenance windows to reduce operational impact.
- Back up production before applying updates.
- Test automation rules in production with limited scope prior to full activation.
- Verify integration accounts and credentials are correctly configured in production.
- Confirm all required plugins are installed in production.
- Review and align role assignments with the production security model.
Post-Deployment Verification
After deployment, monitor the system to ensure alerts are processed properly and automation rules behave as expected. Check integration connections and validate that incidents are generated correctly.
Understand the process and considerations for deploying Event Management configurations from development to production environments using update sets.
Deploying Event Management configurations to production requires careful planning and execution to maintain system stability and performance. Update sets provide a controlled method for moving configurations between environments.
Deployment planning
Before deploying to production, verify that all configurations work correctly in your development or staging environment. Test alert automation rules, integration accounts, and role assignments to confirm they function as expected.
Update set process
Update sets capture configuration changes made in your development environment and allow you to transfer them to production. This includes Event Management automation rules, user roles, integration settings, and custom configurations.
The deployment process involves creating an update set, capturing your changes, exporting the update set, and importing it into your production environment. Always review the update set contents before deployment.
When deploying Event Management to production via update set, it is important to understand what is and is not automatically captured.
| Category | Components |
|---|---|
| Included in update sets |
|
| Not included in update sets |
|
Deployment considerations
- Schedule deployments during maintenance windows to minimize impact on operations
- Back up your production environment before applying updates
- Test automation rules in production with a limited scope before full activation
- Verify that integration accounts and credentials are properly configured in production
- Confirm that all required plugins are installed in the production environment
- Review role assignments to confirm they align with your production security model
Post-deployment verification
After deployment, monitor your Event Management system to confirm that alerts are processed correctly and automation rules function as expected. Check integration connections and verify that incidents are created appropriately.
Additional resources
For detailed guidance on update sets and deployment procedures, refer to the ServiceNow documentation on application deployment and change management processes.