Identify Health Log Analytics system health issues on the service map

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • View Health Log Analytics (HLA) system health issues on the ServiceNow Event Management service map.

    Before you begin

    Role required: evt_mgmt_operator or evt_mgmt_admin

    About this task

    Viewing the configuration items (CIs) that comprise Health Log Analytics and their relationships helps you visualize the impact of HLA system health issues on the service. For more information, see Viewing Health Log Analytics system health alerts on the service map.

    Procedure

    1. Navigate to All > Event Management > Services > Application Services.
    2. On the Mapped Application Services page, locate ServiceNow Event Management and select View Service.
      Event Management Mapped Application Services page.
      The Event Management service map shows the Health Log Analytics core components and the system health alerts that affect them.
    3. On the service map, identify Health Log Analytics system health issues.
    4. Drill down into an alert to view details about the issue.

    What to do next

    Address the alert by performing the action proposed in the notification. For more information, see Health Log Analytics self-health checks, notifications, and proposed actions.