Visualizations in the Service reliability dashboard
Summarize
Summary of Visualizations in the Service Reliability Dashboard
The Service reliability dashboard in Service Reliability Management (SRM) provides a comprehensive set of visualizations and tools to monitor and analyze the health and reliability of your services based on their Service Level Objectives (SLOs). It helps you track service states, error budget consumption, and risk trends to proactively manage service reliability.
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Key Visualizations and Their Use
- Service State Charts: These top-level charts display the number of services categorized as critical, at risk, or stable based on their remaining error budget.
- Critical: Services with 0% error budget remaining, indicating immediate attention is required.
- At Risk: Services with ≤ 25% error budget remaining, signaling approaching critical thresholds.
- Stable: Services with > 25% error budget remaining, reflecting overall healthy service states.
Each chart includes a trend line showing service count changes over the past 12 months and comparative figures from a week prior to help identify reliability trends.
- Risk Trends Over Time: Line charts track SLOs with high burn rates (≥ 1) and low error budgets (≤ 25%) across 12 months.
- High Burn Rate: Indicates services consuming error budget quickly and likely to breach SLOs before the compliance period ends.
- Low Budget Remaining: Highlights SLOs nearing or breaching their error budgets, useful for spotting declining reliability or recurring issues.
Hovering over these charts reveals counts and percentages of at-risk SLOs, and users can select charts to drill down into detailed SLO information and adjust time ranges.
- Service Level Objectives (SLOs) Table: Lists all defined SLOs sorted by default by name. It provides critical details such as:
- SLO name and direct access to its record.
- Current reliability state (stable, at risk, critical).
- Measured reliability percentage versus target objective.
- Burn rate and percentage of error budget remaining.
- Associated service and assigned team, with links to their records.
The table is customizable to show relevant columns for your monitoring needs.
Dashboard Customization and Management
The dashboard leverages Platform Analytics features, enabling customization, duplication, and sharing. Because changes affect all SRM users in your instance, it’s recommended to create personalized dashboards by duplicating the existing one or building new dashboards to tailor views for specific teams or purposes.
This ensures you can adapt the dashboard to your organization's monitoring workflows without impacting others.
List of visualizations and options on the Service reliability dashboard in Service Reliability Management (SRM).
Service state charts
Top-level charts show the number of services in critical, at-risk, and stable states. Their states are based on the error budget remaining on their service level objectives (SLOs). You can select the charts to view service names, adjust the time range, and access additional chart options.
| Chart | What it is | How to use it |
|---|---|---|
| Critical | Displays the number of services in a critical state. Critical services have 0% error budget remaining on their SLOs. | View how many services have consumed their error budgets and identify the services needing immediate attention. |
| At risk | Displays the number of services at risk. At-risk services have <= 25% error budget remaining on their SLOs. | Monitor how many services are approaching critical thresholds and find issues early. |
| Stable | Displays the number of stable services. Stable services have more than 25% error budget remaining on their SLOs. | Get insights into overall service health and identify if services are staying reliable over time. |
Risk trends over time
| Chart | What it is | How to use it |
|---|---|---|
| High burn rate (>=1) | Shows the number of SLOs with a burn rate >= 1 over time. A high burn rate indicates that the service linked to the SLO is likely to breach its error budget before the compliance period ends. For example, if a service has 30 days to meet its SLO but is using up its error budget in 15 days, the burn rate is 2. |
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| Low budget remaining (<=25%) | Shows the number of SLOs with low or no error budget remaining over time. |
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Service level objectives (SLOs) table
The SLOs table lists the SLOs defined in Service Reliability Management (SRM), and it’s sorted by SLO name by default. Use the table to monitor overall reliability, identify services at risk, and find the assigned teams.
- Name - Name of the SLO. You can select the arrow to sort the table by SLO name, and you can select the name to view the SLO record.
- Reliability - Current state of the SLO. For example, stable, at risk, or critical.
- Measured reliability - Percentage showing the actual performance of the service. For example, if your SLO is 99.9% success, and the actual performance for the month is 99.7%, the measured reliability is 99.7%.
- Objective (percentage) - Target SLO value.
- Burn rate - Numeric value showing how quickly the service is consuming its error budget.
- % Error budget remaining - Percentage of the error budget still available in the current compliance period.
- Service - Name of the service associated with the SLO. You can select the service name to view the service record.
- Assigned - Team responsible for the service.