Using agentic and generative AI in Express List

Use the ServiceNow® Now Assist for IT Operations Management (ITOM) application in Express List to help you investigate alerts more effectively with agentic and generative AI.

The Now Assist for IT Operations Management (ITOM) application in Express List uses AI agents and skills to help you investigate and act on alerts. Use AI agents and skills to enhance alert triage, investigation, and analysis.

Review AI generated alert information and insights in Express List

• View an alert analysis by Now Assist in Express List
  View an alert analysis created by Now Assist using generative AI. Alert analyses include a human-readable brief of the alert and technical information to help you investigate the alert more effectively.
• Viewing an alert group analysis by Now Assist in Express List
  View an analysis of alert groups in Express List, generated by Now Assist using AI. The analysis helps you better understand the nature of the alert group, why the alerts in the group were correlated, and how to proceed in the remediation process.
• Create an incident with Now Assist in Express List
  Create an incident with a human-readable, AI-generated description using Now Assist.