Run actions to resolve alert issues in Service Operations Workspace for ITOM

Resolve the underlying issue of an alert by running predefined remediation tasks, ensuring faster issue resolution and ensuring consistent resolution.

Before you begin

Role required: evt_mgmt_operator

Procedure

1. Navigate to Workspaces > Service Operations Workspace.
2. From the navigation bar, select the Express list icon: .
3. Select the alert number to open it.
   The alert opens in a separate tab, displaying the Overview tab.
4. Select Launch playbook.
5. Select the Playbook tab.
   The Run remediation card displays the available remediation actions.

   Figure 1. Playbook tab

   

6. Select the tile corresponding to the action you want to run.
   The selected action appears on the Alert executions card.

Result

When the action is complete, it appears in the Completed card underneath the Alert remediation section.