Creating an intuitive, connected experience
When it comes to technology it is important to get it right. And the NBA chose well. Nick explains: “ServiceNow has met the challenge given the fact that it is extremely configurable, with a quick time to delivery, providing a very intuitive connected experience.”
With ServiceNow Workplace Service Delivery (WSD), a lot of the employee and guest vaccination information was pre-processed, aggregated from multiple sources, and pre-populated in the system. This saved significant time and effort as an individual’s information was readily available, allowing the NBA to focus on verifying their negative test on-site, and leading to a much faster process for allocating the necessary credentials.
Through ServiceNow’s streamlined system, the NBA efficiently and seamlessly processed the credentials of over 4,800 staff and guests in attendance over the course of five days. What’s more, over 2,000 tests were deployed and integrated with the event’s credential validation system.
“In order to issue credentials for all NBA, WNBA, G League, 2K, and BAL events, there are health and safety protocols,” says Andrea Grumet, NBA Senior League Credentialist. “The integration with ServiceNow has made our working lives much more efficient. We’re much more streamlined in how we issue credentials.”
Extending the impact across the organization
The impact of the platform moved beyond helping ensure the efficiency behind the event. The NBA is now looking at areas where it can extend its use across the organization, including managing staffing and conference room reservations.
The NBA has 1,800+ employees who also need to feel safe. “We were using the health and safety module within ServiceNow for daily health verification. Since we started, we’ve used it over 40,000 times,” says Head of NBA Benefits and Wellbeing, Danielle Shanes. Having an integrated and easy-to-use system put employees’ minds at ease.
“Knowing that the technology is keeping the facility safe allowed us to feel more comfortable interacting with people and really being able to collaborate in person again,” Nick concludes.