GLOBAL IMPACT REPORT 2022 SERVICENOW GLOBAL IMPACT REPORT 2022 2 SERVICENOW SOLUTIONS ENVIRONMENT SOCIAL GOVERNANCE DATAINTRO & ESG STRATEGY At ServiceNow, our dream is to be the defining enterprise software company of the 21st century. This includes creating an impact beyond our four walls to enable everyone to contribute to a more sustainable, equitable, and ethical world. It all starts with our corporate purpose: We make the world work better for everyone. As work takes on new meaning, there’s never been a more important time to connect the people who make great things happen, the processes that help work flow, and the systems that support it all. We want to help other companies achieve their own ESG goals. We are proud that our Now Platform and solutions enable this. This is how we keep the world working better for everyone—in times of change, challenge, and opportunity. Inspired by our people, we’ll continue to dream big, live our purpose, and make progress toward creating the future we imagine. WE MAKE THE WORLD WORK BETTER FOR EVERYONE SERVICENOW GLOBAL IMPACT REPORT 2022 3 SERVICENOW SOLUTIONS ENVIRONMENT SOCIAL GOVERNANCE DATAINTRO & ESG STRATEGY About this report Our second annual Global Impact Report provides a comprehensive, year-over-year update on our environmental, social, and governance (ESG) strategy, initiatives, and metrics, with highlights of our future plans. Although we’re early in our global impact journey, we’re extremely proud of the commitments, investments, and progress our people have made across the organization and our ecosystem. How we drive global impact: As we operationalize our ESG strategy, we’re pleased to report our strategic framework is resonating with our stakeholders, addressing their expectations for increased transparency and governance around our ESG priority issues. Our platform for digital business is helping customers and partners achieve more of their own goals for impact and value. We also recognize the opportunity to align our ESG efforts to our purpose. In this report, we’ll highlight the evolution of our strategy and sharper focus across our ESG priority issues. How we govern our efforts: We continue to prioritize oversight of our ESG strategy through our board of directors’ nominating and governance committee, the sponsorship of our chief financial officer, and the guidance of our ESG steering committee. The board of directors’ audit committee is responsible for overseeing the company’s processes, procedures, and validation of our ESG disclosures. Our greenhouse gas (GHG) emissions, purchased and generated renewable energy, purchased carbon offsets, and net emissions were verified by Apex, a third party, in accordance with ISO 14064-3. How we report our progress: Our voluntary ESG reporting is informed by the Global Reporting Initiative (GRI) and Sustainability Accounting Standards Board (SASB) Software and IT Services standards. For the first time, we also align to the Task Force on Climate-related Financial Disclosure (TCFD) and the UN Sustainable Development Goals (UN SDGs). We are closely following recent developments in ESG reporting and regulation, and will continue to do so and adapt accordingly. For information on our ESG materiality assessment, which informed our strategy development, and our alignment to reporting standards. See the Annex. Unless otherwise noted, the data reflected in this report covers ServiceNow’s global operations for fiscal year 2021, representing Jan. 1 through Dec. 31, 2021. This report contains figures that have been rounded or approximated. Certain reclassifications of data from previous public disclosures may be made to conform to current period presentation. SERVICENOW GLOBAL IMPACT REPORT 2022 4 SERVICENOW SOLUTIONS ENVIRONMENT SOCIAL GOVERNANCE DATAINTRO & ESG STRATEGY When we say our dream is to be the defining software company of the 21st century, what does it actually mean? Our dream isn’t simply to put forth the best technology in the market. What’s paramount to our dream is to exemplify responsible business leadership for decades to come. That means when we read reports like the UN Climate Report, we ask ourselves, “what do we, ServiceNow, need to do to address climate change? And how do we help our customers do the same?” In the face of social unrest, we ask ourselves, “How can we aid in creating a more equitable world? What can we do to create more economic and educational opportunities for underserved communities?” When faced with a global pandemic that has forever changed our way of doing business, we ask ourselves, “what can we do to keep our employees, customers, and communities safe?” We have a once-in-a-lifetime opportunity and a responsibility to make a significant impact on these, and many more, once- in-a-lifetime challenges. We recognize ESG’s ties to enterprise value creation and financial performance over the long term. Since publishing our inaugural Global Impact Report in 2021, our progress has accelerated, and our commitments have gained greater focus. I’m proud to share that in the past year we’ve: • Launched an integrated ESG Command Center solution to help our customers achieve their ESG goals • Achieved 100% renewable electricity, carbon neutrality, and approval for our science-based targets by the Science Based Targets initiative (SBTi) • Developed a new employee value proposition (People Pact) aligning our people strategy to our business strategy, and made significant progress in representation across three categories: Black or African American, Hispanic or Latinx, and women in leadership • Fully distributed our $100M Racial Equity Fund in 10 communities across the US • Developed an EU-based solution for customers who would prefer to have their EU-hosted data handled within EU borders Bill McDermott CEO, ServiceNow Letter from our CEO The world’s greatest challenges are our biggest opportunities But we won’t stop there. We can’t. There’s so much more work to do. That’s why, going forward, we are fully committed to: • Continue to develop ESG solutions on the Now Platform to help address our customers’ risks and opportunities • Build our roadmap to achieve net zero by 2030 with a specific focus on our supply chain • Deliver a new enterprise-wide strategic workforce plan that establishes a strong foundation for growth and scale • Deliver a new global diversity, equity, and inclusion framework and amplify impact in and through our business • Accelerate our impact in communities and scale our NextGen Professionals digital skills program This report showcases our ambitions and our progress made against those ambitions. As we advance our own global impact journey, we’re building systems to help customers turn their ESG strategy into action. I invite you to join us in dreaming even bigger to unlock unimaginable value for business, society, and the planet. With deep gratitude, SERVICENOW GLOBAL IMPACT REPORT 2022 5 SERVICENOW SOLUTIONS ENVIRONMENT SOCIAL GOVERNANCE DATAINTRO & ESG STRATEGY Contents 13The world works with ServiceNow SERVICENOW SOLUTIONS 9Driving long-term impact for people and our planet OUR ESG STRATEGY 20Sustaining our planet ENVIRONMENT 30Creating equitable opportunity SOCIAL 45Acting with integrity GOVERNANCE 57Annex DATA SERVICENOW GLOBAL IMPACT REPORT 2022 6 SERVICENOW SOLUTIONS ENVIRONMENT SOCIAL GOVERNANCE DATAINTRO & ESG STRATEGY Use of forward-looking statements This report contains “forward-looking statements” that are based on our management’s beliefs and assumptions and on information currently available to management. Such forward-looking statements include information concerning our ESG strategy relating to future operations, potential growth opportunities, and plans and objectives of management. Forward-looking statements include all statements that are not historical facts and can be identified by terms such as “anticipates,” “believes,” “could,” “seeks,” “estimates,” “targets,” “expects,” “intends,” “may,” “plans,” “potential,” “predicts,” “prospects,” “projects,” “should,” “will,” “would,” or similar expressions and the negatives of those terms, although not all forward-looking statements contain these identifying words. Forward-looking statements involve known and unknown risks, uncertainties, assumptions, and other factors that may cause our actual results, performance, or achievements to be materially different from any future results, performance, or achievements expressed or implied by the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include, without limitation, changes in global economic conditions; unexpected delays, difficulties, and expenses in executing against our ESG goals set forth in this report; and changes in the regulatory landscape. Further information on factors that could cause or contribute to such differences include, but are not limited to, those discussed in the section titled “Risk Factors” in our most recent Annual Report on Form 10-K and our most recent Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) and in our other SEC filings. We cannot guarantee that we’ll achieve the plans, intentions, or expectations disclosed in our forward-looking statements, and you should not place undue reliance on our forward-looking statements. Forward-looking statements represent our management’s beliefs and assumptions only as of the date of this report. We undertake no obligation, and do not intend to update the forward-looking statements. SERVICENOW GLOBAL IMPACT REPORT 2022 7 SERVICENOW SOLUTIONS ENVIRONMENT SOCIAL GOVERNANCE DATAINTRO & ESG STRATEGY Recognitions About ServiceNow FORTUNE® Future 50 20211 FORTUNE® World’s Most Admired Companies 20221 Newsweek’s America’s Most Responsible Companies 2022 Human Rights Campaign Foundation’s Corporate Equality Index Silicon Valley Business Journal’s Top 50 Silicon Valley Philanthropists Just Capital’s JUST100: America’s Most JUST Companies 2022 Dow Jones Sustainability Index North America Member Great Place to Work—CertifiedTM 1 From FORTUNE.