American University turns to fast team building for uninterrupted education, while addressing COVID-19 restrictions
150 Team requests fully automated in the first month 8 Minutes to create a new team vs. 29 hours 37.5 Hours saved in IT fulfiller productivity time

American University needed to immediately shift to create a team management system for 4,500 faculty and staff working from home to keep education going for 13,000 students during the COVID-19 pandemic. Leveraging the Now Platform, team formation requests by faculty and staff in Service Portal/Service Catalog trigger automated workflows in Flow Designer and IntegrationHub.

The university has reduced the (MTTR) incident management time from 29 hours to 8 minutes, saved IT fulfiller productivity hours, and quickly addressed 150 team requests in the first month, enabling work to continue uninterrupted at remote locations.
The new automated self-service experience for creating Microsoft Teams has helped our staff and faculty departments and committees to seamlessly transition to a remote working environment during the COVID-19 pandemic. Beth Muha Assistant VP, Human Resources
Share this story Customer Details Customer American University Industry Education Products Now Platform
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