Install ITOM using ServiceNow Otto for Setup

  • Release version: Zurich
  • Updated March 16, 2026
  • 1 minute to read

    • ServiceNow Otto for Setup provides a guided setup experience to install and configure IT Operations Management.

    ServiceNow Otto for Setup for ITOM overview

    You access ServiceNow Otto for Setup from the Admin Home page. The Manage your products section organizes your licensed ServiceNow products into dedicated spaces for focused setup and configuration. Select IT Operations Management to access tailored administrative tools and overviews.

    Admin Home page showing the Manage your products section with cards for , IT Operations Management and ServiceNow Otto.

    The Welcome! Let's get started section walks first-time administrators through the initial ITOM setup process. Select Start setup to install all required applications and plug-ins needed to begin managing your IT infrastructure.

    ITOM Product Hub overview page showing a first-time setup prompt with a Start setup button.

    Instance information provides visibility into your ITOM setup progress, including installed applications, available entitlements, and ServiceNow Otto skill deployment status. This helps administrators track implementation milestones and verify that all required components are properly configured.

    Instance information section showing upgrade status, entitled apps count, adoption blueprints, and ServiceNow Ottoskill summary.

    The Resources section helps you build foundational knowledge of ITOM. Watch an introductory video to get a quick overview of ITOM capabilities before diving into configuration.

    General guidelines: Access strategies and guidelines for deploying, configuring, and optimizing ITOM to get the most out of your implementation.

    Documentation: Find comprehensive guides, technical references, and general guidelines to support your ITOM setup and ongoing administration.

    Community: Connect with other ServiceNow users and experts to share insights, ask questions, and get advice on ITOM.

    Resources section of the ITOM Product Hub page with links to an intro video, best practices, documentation, and community.

    Install and configure ITOM applications

    Once you use ServiceNow Otto for Setup to install ITOM, you can also use it to install ITOM Visibility and AIOps. Then, use the ITOM Configuration Console to configure Discovery and Event Management, two essential ITOM applications.The Configure IT Operations Management page where you can access the Discovery and Event Management modules.