Create an incident from an alert with Now Assist in Express List

Create an incident with a human-readable, AI-generated description from the Express List pane by using Now Assist.

Before you begin

Note:

Currently, Now Assist for ITOM only supports tag-based, CMDB, Log Analytics, Mixed, Automated, and Network Traffic-based alert groups. For all other alert group types, it only analyzes the parent alert.

Role required: evt_mgmt_operator, evt_mgmt_admin

Procedure

1. Navigate to Workspaces > Service Operations Workspace.
2. From the navigation bar, select the Express list icon: .
3. Create an incident from a selected alert.
   1. In the Express List pane, select the check box for the desired alert.
      Note:

      To display the individual alerts inside a group, select the chevron icon () at the beginning of the alert group row.
   2. Select the Alert actions drop-down list.
      
   3. Under Response actions, select Create Incident with Now Assist.
   An incident with a human-readable, AI-generated description is created from the selected alert and a confirmation message is displayed.