View an alert analysis by ServiceNow Otto in Service Operations Workspace

View an alert analysis by ServiceNow Otto for an alert on the alert's Overview tab in the Service Operations Workspace. Alert analyses include a human-readable brief of the alert and technical information to help you investigate the alert more effectively.

Before you begin

• Install ServiceNow Otto for ITOM. For more information, see Install the ServiceNow Otto for IT Operations Management (ITOM) plugin.
• View important information about the ServiceNow Otto for IT Operations Management (ITOM) application in ServiceNow Otto for IT Operations Management (ITOM).

Note:

Currently, ServiceNow Otto for ITOM only supports tag-based, CMDB, Log Analytics, Mixed, Automated, and Network Traffic-based alert groups. For all other alert group types, it only analyzes the parent alert.

Important:

This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see AI agents, skills, and agentic workflows on by default.

Role required: evt_mgmt_user, evt_mgmt_operator

Procedure

1. Navigate to Workspace Experience > Workspaces > Service Operations Workspace.
2. Select the List icon ().
3. In the Alerts list, select All Alerts.
4. Select an alert.
   The alert opens in a separate tab, displaying the Overview subtab.
5. In the Analysis section, select Analyze alert.
6. Review the information provided in the alert analysis.