Configure the manage alerts autonomously agentic workflow

  • Release version: Zurich
  • Updated January 1, 2026
  • 2 minutes to read

    • Configure an alert management rule to operate the manage alerts autonomously agentic workflow manually or automatically.

    Before you begin

    Role masking enables users to limit the roles and privileges of agentic workflows during tool execution. Agentic workflows and their AI agents that get installed with Now Assist applications are assigned pre-defined roles. If you select Users with specific roles for user access, you must configure the security controls to include these roles. Data access settings must also include these roles. For the instructions to change the security controls, see Define security controls for an agentic workflow.

    Role required: evt_mgmt_admin, evt_mgmt_operator

    About this task

    Configure the autonomous workflow alert management rule to operate the manage alerts autonomously agentic workflow manually or automatically. For more information about alert management rules, see Alert management rules for resolving alerts.

    When the workflow operates automatically, alerts are addressed as they’re created and AI insight information is displayed in Express List.

    When the workflow operates manually, users must manually generate AI insights. For more information, see Review AI generated alert information and insights in Express List.

    For more information about the manage alerts autonomously agentic workflow, see Manage alerts autonomously agentic workflow.
    Note:

    If you change the alert management rule for the manage alert autonomously workflow, you must update the sn_aiops_ai_agents.autonomous_alert_rule_sys_id property, which points to the alert management rule.

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
    2. From the bottom of the navigation pane, select the AIOps configuration center icon ITOM AIOps configuration center icon.
      The ITOM AIOps configuration center page appears. The configuration center is a centralized workspace. Use it to configure and manage AIOps features from a single place.
    3. On the ITOM AIOps configuration center page, under the Optimize section, select Respond to alerts.
      The Respond page appears.
      Respond automation page from where you can create automation to remediate action on alerts, escalate alerts or notify stakeholders.
    4. In the Name column, select Autonomous workflow.
      If the Edit automation pop-up is displayed, select Open. The Alert Management Rule form opens to the Alert info tab.
      Note:
      The Active check box is selected when the rule is enabled. To disable the rule and the manage alerts autonomously agentic workflow, select the check box.
    5. Configure the execution information for the alert by selecting the Actions tab.
    6. In the Execution column, double-click the cell for the Autonomous workflow.
    7. Select the drop-down arrow to choose alert execution, and then select the green check mark to save. Execution information for the autonomous workflow alert management rule.

    What to do next

    To learn more about generating AI insights with the manage alerts autonomously agentic workflow, see Review AI generated alert information and insights in Express List.