Launch an alert analysis from the ServiceNow Otto panel

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Initiate an alert analysis from the ServiceNow Otto panel. The alert analysis displays directly in the panel for convenient review.

    Before you begin

    Install the ServiceNow Otto for ITOM. For more information, see Install the ServiceNow Otto for IT Operations Management (ITOM) plugin.

    For comprehensive information about the panel, see ServiceNow Otto panel.

    Role required: evt_mgmt_operator

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
    2. Select the List icon (List icon) in the navigation bar.
    3. Select Lists > Alerts > All Alerts.
    4. Initiate an alert analysis from the ServiceNow Otto panel using one of the available methods.
      Launch an alert analysisProcedure
      From the list
      1. Select the ServiceNow Otto panel icon.

        The panel displays.

      2. Enter an alert analysis request, including the alert number, in the field at the bottom of the panel.
        Note:
        If you provide incomplete information, ServiceNow Otto prompts you for the missing details.

        The alert analysis displays in the panel.
      From an alert form
      1. Open an alert.
      2. Select the ServiceNow Otto panel icon.

        The panel displays.

      3. Select Perform alert analysis.

        The alert analysis displays in the panel.
    5. Optional: Enter follow-up questions or requests.
      For example: Summarize the analysis or Show alert severity.