Assign Event Management operator role to group

Assign the evt_mgmt_operator role to groups to enable operations teams to work with alerts and manage Event Management workflows.

Before you begin

Verify you have installed the ITOM AIOps and ServiceNow Otto for IT Operations Management (ITOM) plugins.

Ensure you are in the Configure IT Operations Management page.

Role required: evt_mgmt_admin or evt_team_operator

About this task

The evt_mgmt_operator role provides the necessary permissions for operations teams to view alerts, manage incidents, and use Event Management tools. Assign this role to groups that contain your L1 and L2 operations staff who will be working with alerts on a daily basis.

Procedure

1. Navigate to Configuration Summary > Event Management > Platform foundations.
2. Expand Platform foundations.
3. Select Assign Event Management operators.
4. Select Add group.
   By default, the Assign role to existing group is selected.
5. Optional: If you want to create your group, select Create new group and perform the following steps:
   1. In the Group name field, enter the name of the group.
   2. In the Description field, enter a description.
   3. In the Users field, select the users to add to the group.
   4. Select Save.
6. In the Group field, select the group to assign the evt_mgmt_operator role to.
7. Select Save.
   The role is assigned to the selected group.
8. To complete the setup, select Mark as configured.