Reopen alert closed by AI Specialist

Reopen an alert that the AIOps AI Specialist auto-closed as noise so it bypasses the noise classifier and runs the full investigation pipeline. Your override is honored for the alert's entire lifecycle, preserved in the audit trail, and fed back to improve future classification accuracy.

Before you begin

Role required: evt_mgmt_operator, evt_mgmt_admin

About this task

When the AI Specialist classifies an alert as noise, it closes the alert automatically. If you determine the alert is significant, reopen it. Reopening tells the system the classification was wrong, so the alert is not classified as noise again. Instead, it runs through the full investigation as if it were new and significant, and your decision helps improve future classification.

Procedure

1. Navigate to Workspaces > Service Operations Workspace.
2. From the navigation bar, select the Express list icon: .
3. Open an alert that was closed by AI and you want to reopen.
4. Select the Details tab.

   In the Activity section, the work note states the alert is closed by an AI Specialist. The State field shows Closed.

5. Change the State field value to Reopen.
   Note:

   Select Reopen, not Open. Only reopening an alert triggers the full re-investigation—setting it back to Open doesn't.