Liz Chaffin has over 30 years of experience in dispute resolution and has been responsible for the global product development and management of Visa’s post-purchase products. With a goal of continuing to evolve and drive improvements in dispute processing for Visa, she has led initiatives that streamlined the process, reduced resolution time, and resulted in operational savings for the ecosystem.
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41 mins
Industry Solution Keynote
Financial Services Keynote: Game-changers for frictionless CX in the AI age
Learn more about Enterprise-wide Risk & Compliance with this Knowledge 2024 session on Financial Services Keynote: Game-changers for frictionless CX in the AI age.
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Brian Macallister
Director, Banking Strategy, ServiceNow
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Kevin Conable
SVP, Service Delivery Engineering, M&T Bank
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Vidya Balakrishnan
VP/GM Financial Services, ServiceNow
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Elizabeth Canas
Customer Service Operations, M&T Bank
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Brian Hudson
Director, ServiceNow
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