ServiceNow’s Blueprint for Agentic Business The Executive Brief © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. 2 ServiceNow’s Blueprint for Agentic Business The Executive Brief © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. 3 AI That Thinks. Workflows That Act. AI got brilliant fast. In three years, it went from novelty to necessity, reasoning, writing, analyzing, and coding at levels that redefine what's possible.