Placement Partnerships PROGRAM BENEFITS ServiceNow customers and partners benefit from a reliable and sustainable pipeline of talent available on-demand across a variety of skill sets and roles globally. Flexible solutions from providing different talent and training models, as well as offering various levels of talent while collaborating closely with you to align the talent to your company. Talent available across the board from graduates to career returners, and entry level to more experienced talent. Also ensures that 25% of their talent comes from the underrepresented communities. ServiceNow provides credentials and supports global and regional Placement Partners committed to training ServiceNow talent to support our customers and partners talent sourcing needs. These organizations provide talent to our ecosystem in flexible terms, but typically as a Source-Train-Place, for-profit model. ROLES AND CERTIFICATIONS PROGRAM BENEFITS Our Placement Partner programs offers flexible solutions to complement ServiceNow technical training – for example: ITIL, Agile, project management, and simulations before entering placement. ServiceNow technical training for key roles includes certification like Certified System Administrator (CSA), Certified Application Developer (CAD). The key roles our customers and partners are resourcing currently are: We continue to add new career pathways, as well as customize them to meet our customer's and partner’s needs. System Administrator Application Developer Implementer Hiring and training infrastructure costs are covered by Placement Partner. Recruiting risk is reduced by hiring for skills vs. potential. Performance assurances with ability to replace talent (based on partner). Just-in-time talent availability on predictable schedule, skills, and location. Predictable, low-risk certified talent delivery model at unlimited scale: Scalable talent models with various deployment plans (12, 18, and 24 month). Lower attrition due to screening and training paths as well as continuous mentoring and support during deployment. S-T-P partners report 85% to 95% conversion rates to FTEs with employers. High return on investment with low TCO, low attrition, and high conversion to FTE: Must maintain customer satisfaction and net promotor score minimum standards set by ServiceNow. 25% of students must be sourced from underrepresented or disadvantaged communities. Global and local S-T-P talent partnerships sponsored and monitored by ServiceNow: © 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and /or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated. servicenow.com Placement Partners Japan AMS APAC EMEA