The following additional product terms may be incorporated into your applicable Customer Agreement:

Custom Table Guide (Effective April 29, 2025) For purchases prior to April 29, 2025, please refer to the Archive.

Integration Hub and Workflow Data Fabric Overview (Effective January 27, 2025) For purchases prior to January 27, 2025, please refer to the Archive.

ITAM for Financial Services SU Overview (Effective July 31, 2025)

Now Assist Overview (Effective June 17, 2025)

ServiceNow Scaling Platform Capacity Entitlements for Shared Environments (Effective August 19, 2024) For purchases prior to August 19, 2024, please refer to the Archive.

ServiceNow Subscription Unit Overview – API (Effective January 30, 2025) For purchases prior to January 30, 2025, please refer to the Archive

ServiceNow Subscription Unit Overview ‑ AI Control Tower (Effective May 1, 2025)

ServiceNow Subscription Unit Overview ‑ Digital End‑User Experience (DEX) (Effective May 9, 2024)

ServiceNow Subscription Unit Overview – Enterprise Asset Management (EAM) (Effective August 1, 2024)

ServiceNow Subscription Unit Overview – Hardware Asset Management for Zero Touch Mobility (ZTM)

ServiceNow Subscription Unit Overview – IT Operations Management (ITOM)   (Effective February 1, 2024) For purchases prior to February 1, 2024, refer to the Archive.

ServiceNow Subscription Unit Overview – IT Operations Management IoT (Effective February 1, 2024) For purchases prior to February 1, 2024, refer to the Archive.

ServiceNow Subscription Unit Overview – Operational Technology (OT)  (Effective February 1, 2024)  For purchases prior to February 1, 2024, refer to the Archive.

ServiceNow Subscription Unit Overview – Operational Technology Asset Management (OTAM) (Effective February 7, 2025)

ServiceNow Subscription Unit Overview – Software Asset Management (SAM) (Effective May 28, 2024) For purchases prior to May 28, 2024, refer to the Archive.

ServiceNow Subscription Unit Overview – Cloud Cost Management (CCM)

ServiceNow Subscription Unit Overview – Telecommunications Network Inventory (TNI)  (Effective June 2, 2023) For purchases prior to June 2, 2023, please refer to the Archive.

ServiceNow Subscription Unit Overview – Telecommunication Service Operations Management (TSOM)  (Effective January 30, 2025)  For purchases prior to January 30, 2025, please refer to the Archive.

ServiceNow Subscription Unit Overview – Hardware Asset Management (HAM)  (Effective May 9, 2024) For purchases prior to May 9, 2024, please refer to the Archive.

ServiceNow Subscription Unit Overview for purchases that reference the Subscription Unit Overview prior to January 21, 2021, please refer to the Archive.