Resubmit an HR case for approval

HR cases that are rejected can be resubmitted for approval. Resubmitting a rejected case alleviates having to recreate a new case.

Before you begin

Role required: sn_hr_core.case_writer

After a new case is submitted, an email notification is sent to all approvers. Approvals for HR cases are assigned to individual users or to members of a specified group. Approvers can reject or approve from the HR Service Portal or HR Ticket Page.

When a service activity for an HR service has Allow resubmit of approvals for On rejection, the Assigned to person can resubmit an approval request after rejection. See Configure an approval.

You can view a list of approvers at the bottom of the HR case form under the Approvers tab.

HR cases: Approvals for HR cases use workflows. Do the following to resubmit a rejected HR case.

Procedure

1. Open the HR case that has a rejected approval.
   A message appears at the top of the form.
2. Select the here link.
   The Enter the reason for resubmitting approval requests pop-up appears. You can enter work notes (not visible to employee) or comments (visible to employee). Work notes or comments are required.
3. Select OK.

   Lifecycle Events cases:

   Approvals for HR activities under a lifecycle event are configured differently than an HR case. There are more options for approvals. See For an approval.

   Note:

   Approvers that do not have the sn_hr_core.manager role cannot access the HR case after the state changes to Closed Complete.