Managing ServiceNow for Microsoft Teams and Microsoft 365

Customize and manage different ServiceNow® for Microsoft Teams or Microsoft 365 integrations both for Employee Experience and Agent Experience, as required.

Important:

• From IT Service Management for Microsoft 365 (version 2.6.7), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365.
• From HR Service Delivery for Microsoft 365 (version 3.3.6), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365.

For upgrading existing Microsoft Teams capabilities to Microsoft 365 applications, see Integrating ServiceNow with Microsoft 365 applications for Employee Experience.

• Manage Microsoft Teams integration for Employee Experience
  It offers help for employees to resolve their IT, HR, and UR related issues through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.