Employee Center features and interface

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Employee Center features and interface

    Employee Center is a pre-installed ServiceNow application designed to provide employees with a unified, modern portal for accessing requests, articles, and quick links across multiple departments such as HR, IT, Legal, and Workplace. It delivers an employee-centric experience through a combination of enhanced themes, dynamic content delivery, and streamlined navigation. Employee Center Pro is a licensed, separately installed version with additional features.

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    Key Features

    • Enhanced Home Page Theme: Offers a modern portal look with unified content types, updated color schemes, logos, and CSS improvements for better browsing.
    • Header Enhancement: Improves navigation for tasks, requests, favorites, and search, making it easier for users to find what they need.
    • Unified Taxonomy: Consolidates various content types (requests, articles, quick links) under a single taxonomy to tailor content to employee needs and enable multi-department integration within one portal.
    • Dynamic Topic Pages: Automatically deliver content tagged to specific taxonomy topics, ensuring relevant and timely information is presented.
    • Configurable Mega Menu: Facilitates seamless navigation by allowing users to browse topics and subcategories efficiently in one place.
    • Unified Browse Experience: Provides a consolidated view of requests and articles associated with selected topics and their subtopics, with options for portal admins to feature specific content.
    • Content Recommendations: Uses popularity and machine learning-based user metrics to present the most relevant Knowledge Base articles, Service Catalog items, and Learning content.
    • Cross-Channel Favorites: Enables employees to quickly access frequently used content across channels and business units through the "My Favorites" widget on the home page and global header navigation.

    Key Outcomes

    By leveraging Employee Center, ServiceNow customers can provide employees with a unified, user-friendly portal that centralizes and personalizes access to essential content and services. The enhanced browsing and navigation features improve content discoverability and engagement, while the cross-channel favorites and content recommendations optimize user productivity and satisfaction across various departments and business units.

    Learn about the Employee Center user interface.

    Employee Center is delivered to all customers as a pre-installed application, while Employee Center Pro is a licensed application and must be separately installed. For more information on Employee Center Pro, see Employee Center Pro features and interface.

    Figure 1. Employee Center feature summary
    Employee Center versus Employee Center Pro
    Note:
    These images are for illustration purpose only. For more up-to-date theme and UI, see the product interface.

    Employee Center home page

    Employee Center application is available by default. This portal is loaded with the latest widgets and a modern portal theme that gives an employee-centric content delivery experience.

    Figure 2. Home page and widgets
    Employee Center home page with widget options
    Note:
    The latest widgets are made available only after you install Employee Center from the ServiceNow Store.
    • Enhanced home page theme: Unifies various types of content, such as requests, articles, and quick links. Theme aligns with the latest sets components, a new color scheme, a logo update, and CSS variable adjustments for better browsing experience.
    • Header enhancement: Helps users navigate to the tasks, requests, favorites, and search effectively.

    Browse experience

    The browse experience within the Unified Taxonomy drives the employee-centric discovery experience across the portal by offering a combination of widgets and portal pages that use a unified content taxonomy to tailor content based on employee needs.

    This approach enables the inclusion of multi-department portal pages, such as HR, IT, Legal, and Workplace, within the same portal, providing a unified experience.

    Key features include:

    The browse experience ensures that your Employee Center portal is not only unified and comprehensive but also user-friendly, facilitating easier access to relevant information based on employee needs.

    Unified browse

    Delivers a unified content view for requests and articles that are associated to the topic and its child topics. A portal admin can feature any content under this feature.

    Figure 3. Browsing experience
    Unified browse experience with items

    Content recommendations

    Get the most relevant content like Knowledge Base articles, Service Catalog items, and Learning content chosen for you by popularity or by ML-based user metrics.

    Cross-channel favorites

    Employees get quick access to frequently-used content across multiple channels and business units directly from the My favorites widget on the home page or the My Favorites link in the global header navigation bar.

    For configuration, see Cross-channel favorites.