Configure the tasks page for employees to view and complete all their tasks on a single
page. You can configure the page by applying filters to show user approvals, content tasks, and
more.
My tasks overview
The My tasks page shows all open and completed tasks for an employee.Figure 1. My tasks
Configure the tasks page
You control the type of open and completed tasks that appear by configuring the filters. The
filters define the table and conditions that a task must meet for it to appear on the tasks page
for an employee. You can associate one filter per table. For example, you can configure an
Approvals filter by:
Associating it with the Approval [sysapproval_approver] table with the conditions that the
employee is the approver.
There is an entity that the approval is for.
The approval is in the requested state.
Note:
The default order is due date. If you have too many filters and find that performance is
affected, you can order the tasks by filter. To order by filter, you must enable filter
prioritization and assign priority numbers for each filter.
Ask a question is a widget that establishes a communication link between a user with an HR Agent or queue to discuss HR tasks or cases. These configurations determine which HR agent or queue
to use for communication. For HR tasks, the Task support team field defines the HR agent or queue that picks up any communication about the task when a user selects the Ask a question link. To use this
option, activate the Connect Service Portal Widgets (com.glide.connect.sp_widgets) plugin.
For HR cases, define configuration under Conversational Interfaces.
Note:
For more information about Conversational
Interfaces, see Conversational Interfaces and Setting up Agent Chat.
If your company is not using Connect Support, you can choose to hide the Ask a question link. To hide the Ask a question link, go to sys_properties.list and find the
sn_hr_sp.hr_ask_a_question_enabled property. Default value is true. To hide the Ask a Question on HR cases and tasks on the Employee Center, change the setting to false. For HR tasks, when Agent Workspace is selected in the Task support team drop-down, Virtual Agent is used. If Users and groups is selected, Connect Support is used. For more information, see Adding an HR task to an HR case.
