Taxonomy and connected content

Using the taxonomy and content personas, you can keep track and manage the new content updates on the topic pages. Connect new content to the categories linked to the topics. Monitor the categories to track new content available as the associated connected content types.

Gain visibility into new and invalid content and manage content life cycle through automation for performance improvement.

You can make the topic pages include the most updated content available for the employees.

• The taxonomy and topic managers can add, remove, move, and review new content available for the connected content types associated to the categories.
• You can manually review, add, or dismiss the content updates from the notifications and the Associated catalog and kb categories record.
• Track and manage outdated connected content from a dedicated the Outdated Connected Content tab.
• Alternatively, you can also autosync the new content updates by enabling a Taxonomy category content autosync system property.
• The connected content types supported for the features are Knowledge Base articles and Service Catalog items.

Connected content is available on the Browser Extension for Employee Center. For more information, see Browser Extension for Employee Center.

Manage connected content from topic pages

Link your desired categories to the topics and track the additions and removals to have easier management of unconnected content.

Before you begin

Role required: taxonomy_admin

User criteria required: Taxonomy Manager, Taxonomy Contributor, Topic Manager, Topic Contributor.

About this task

A Fix script is shipped with the feature that automatically runs when you upgrade to Utah.

Link your desired categories to the topics manually, for new installations, for new taxonomy created, or for new categories required on the existing taxonomies.

Note:

The feature is only available Utah release onwards.

• The script goes through all the connected content on the topics and identifies the categories for those connected content.
• The fix script works for all the active taxonomies.
• The Catalog and knowledge Categories tab displays the identified categories to be linked to the topics, after the fix script is successfully executed.
• Linking a category to a topic bulk-connects all its connected content to the topic.

A weekly scheduled job runs to recognize new content to be associated to the topics.

For more information on the execution and modification of the scheduled job, see

• Run the scheduled job for content association and for manual checking and updation of each record.
• for autosync.

Procedure

1. Navigate to All > Content Taxonomy > Topics.
2. Go to the Catalog and knowledge Categories tab on your desired topic page to add another category, and select Edit.
   The following are the available fields on the tab:

   Table 1. Configuration fields

   Field	Value
   Content type	Catalog Item, Knowledge Base
   Connected Category	Category linked to the topic pages based on the content type
   Available content for association	The number of new content detected on the linked categories

3. Select the Content type on the pop-up window and select the category to link to the topic page.

   Figure 1. Edit categories window

   

   All the content in the category is associated to the topic.
4. You can perform the following content actions:
   1. Go to Category and the related list Catalog Item > New to add the record.
   2. Go to Category and the related list Catalog Item > Actions on selected rows > Delete to remove the record.

      Figure 2. Category removal

5. Run the scheduled job for content association to surface the unconnected content of categories.
6. Select Save or Reload form the topic page.
   A confirmation displays on the screen.

   Figure 3. Confirmation notifications

   

7. Select View Details on the pop-up notification displayed on the topic page to see the content additions and removals available.
8. Optional: View Associated catalog and kb categories to see the update type, such as Added or Removed.
9. Add or dismiss content, as required, with Update topic with content or Dismiss content respectively.

Result

Access all the connected content to the categories linked to the topic pages.

What to do next

Click the Add/remove content from categories related link to see the update type, such as Added or Removed.

Figure 4. Update type: Add and Remove

Run the scheduled job for content association

Change the scheduled job frequency, as required, to ensure that the notification of new content availability to add to the topic pages is regular and uninterrupted.

Before you begin

Role required: admin

About this task

Surface New Unconnected Content of Categories helps you identify the new unconnected content.

• Use the scheduled job for manual additions and removals of content.
• for automatic additions and removals of content.

Procedure

1. Navigate to All > System Definition > Scheduled Jobs > Surface New Unconnected Content of Categories.
2. Select your preferred Run time option, for the scheduled job, from the available list on the field.

   Figure 5. Scheduled job run-time options

   

   Note:

   The default scheduled job run-time is weekly. Edit and update the frequency of execution, as required.
3. Select View Details on the pop-up notification displayed on the topic page to see the new content available for association.

   Figure 6. New content availability notification

   

4. Optional: View Associated catalog and kb categories to see the update type, such as Added or Removed.

   Figure 7. Update type: Add and Remove

5. Add or dismiss content, as required, with Update topic with content or Dismiss content respectively.