HR Onboarding Executive dashboard
Summarize
Summary of HR Onboarding Executive Dashboard
The HR Onboarding Executive Dashboard provides Human Resources executives with real-time insights into the progress and effectiveness of new employee onboarding activities. It enables HR leaders to monitor key onboarding metrics, measure employee experience, and identify areas for improvement to ensure a smooth and engaging onboarding process.
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Note: Beginning with the Xanadu release, this dashboard is being prepared for future deprecation.
End Users and Roles
The primary users of this dashboard are HR Executives who require clear visibility into the employee onboarding experience. They need the snhrcore.manager Performance Analytics role to access these insights.
Key Metrics and Indicators
- Number of employees leaving the company: Tracks employee attrition, with breakdowns by department, employment type, and duration.
- Average number of onboarding activities per case: Measures activities closed per onboarding case to assess onboarding progress.
- Average new hire satisfaction survey score: Reflects employee satisfaction post-onboarding via survey results.
- Average time taken for onboarding activities: Calculates the average duration to complete onboarding tasks per case.
- Number of HR cases logged in first 30 days: Counts non-onboarding HR cases raised by new employees, indicating potential issues.
- Average onboarding activities completed by fulfillers and employees: Separately measures the average activities closed by task owners and new hires.
- Average time taken by fulfillers and employees to complete activities: Tracks time spent by both groups on onboarding tasks.
- Lifecycle event case metrics: Includes counts of opened and closed cases, as well as cases open before and after employee start dates.
- Number of IT requests logged in first 30 days: Monitors IT support demands from new employees during initial employment period.
Data Breakdowns
Metrics can be segmented by various dimensions including activity type, activity sets, department, employment duration and type, location, owner group, and region. This allows HR leaders to analyze onboarding performance across different organizational segments.
Dashboard Visualizations
The dashboard features various visual tools such as single score indicators for overdue activities assigned to employees and fulfillers, as well as other charts to track onboarding progress and satisfaction effectively.
Practical Benefits for ServiceNow Customers
This dashboard equips HR executives with comprehensive, actionable data to optimize onboarding workflows, improve new hire experiences, and reduce employee turnover. By monitoring these detailed metrics, ServiceNow customers can proactively address onboarding bottlenecks and enhance overall workforce integration.
This dashboard gives Human Resources executives insights into how smoothly new employees progress through onboarding activities. Real-time information gives them all the insights they need to measure and improve the influence of their team on providing a delightful employee experience.
End users and roles
| End user and goal | Required Performance Analytics role |
|---|---|
| HR Executive: Needs clear visibility into employee experience | sn_hr_core.manager |
HR Onboarding Executive indicators
- Number of employees leaving the company
- Measures employee attrition. The Employee Turnover widget displays this value, broken down by department, employment type, or employment duration.
- Average number of onboarding activities per onboarding case
- Measures how many activities are closed on average from the total number of closed
onboarding cases, using the formula
[Number of Closed Onboarding Activities] / [Number of closed lifecycle events cases > HR Service = Request Onboarding] - Average new hire satisfaction survey score
- Measures the average score of the new hire satisfaction survey which is sent to the employees after they have onboarded
- Average time taken for onboarding activities
- Measures the time taken on an average to finish onboarding activities per onboarding case,
using the formula
[Summed duration of onboarding activities] / [Number of closed lifecycle events cases > HR Service = Request Onboarding] / 24 - Number of HR Cases logged in first 30 days of employment
- Measures the number of non-onboarding HR cases that were logged by employees during the first 30 days of their employment
- Average number of onboarding activities per onboarding case - Fulfiller
- Measures how many activities assigned to the fulfiller are closed on average from the total
number of closed onboarding cases, using the formula
[Number of closed onboarding activities - Fulfiller] / [Number of closed lifecycle events cases > HR Service = Request Onboarding] - Average number of onboarding activities per onboarding case - Employee
- Measures how many activities assigned to the employee are closed on average from the total
number of closed onboarding cases, using the formula
[Number of closed onboarding activities - Employee] / [Number of closed lifecycle events cases > HR Service = Request Onboarding] - Average time taken for onboarding activities - Employee
- Measures the time employees take on average to finish their onboarding activities as part
of onboarding case, using the formula
[Summed duration of onboarding activities - Employee] / [Number of closed lifecycle events cases > HR Service = Request Onboarding] / 24 - Average time taken for onboarding activities - Fulfillers
- Measures the time fulfillers take on average to finish their onboarding activities as part
of onboarding case, using the formula
[Summed duration of onboarding activities - Fulfiller] / [Number of closed lifecycle events cases > HR Service = Request Onboarding] / 24 - Number of closed lifecycle events cases
- Measures number of lifecycle events cases closed today
- Number of closed onboarding activities
- Measures the number of all activities closed as part of a lifecyle case, using the formula
[Number of closed onboarding activities - Employee] + [Number of closed onboarding activities - Fulfiller] - Number of closed onboarding activities - Employee
- Measures the number of closed activities assigned to the new hire
- Number of closed onboarding activities - Fulfiller
- Measures the number of closed activities assigned to the fulfiller
- Number of IT Requests logged in first 30 days of employment
- Measures the number of IT Requests that were logged by employees during the first 30 days of their employment
- Number of new lifecycle events cases
- Measures number of lifecycle events cases opened today
- Number of open lifecycle events cases - Employees starting in next 7 days
- Measures number of open cases for employees starting in the next 7 days
- Number of open lifecycle events cases - Post day 1
- Measures number of open cases for employees who have already started
- Number of open lifecycle events cases - Pre day 1
- Measures number of open cases for employees who have yet to start
Breakdowns
- Activity
- Activity Set
- Department
- Employment duration
- Employment Type
- Location
- Owner Group
- Region
Data visualizations
| Title | Type |
|---|---|
| Overdue Activities - Employee | Single Score |
| Overdue Activities - Fulfiller | Single Score |