Set up Employee Relations integration with Navex Ethicspoint

Understand how to set up the Employee Relations integration with Navex Ethicspoint application for pulling and pushing employee relations case data from the Navex EthicsPoint system into the ServiceNow system.

Before you begin

Role required: sn_hr_navex_ep.admin

Procedure

1. Install updates sets from the Supporting Links and Docs section in ServiceNow Store.
2. Allow RCAs manually.
   Allow the Restricted Caller Access records with Status = Requested and Source Scope = Employee Relations integration with Navex EthicsPoint.
3. For better performance, index Source field: external_id mapped to Target field: correlation_id in Transform maps.
   For more information, see create a table index.
4. Set up Navex EthicsPoint spoke.
   For more information, see Set up Navex EthicsPoint spoke.
5. Configure properties.
6. Map fields.