Properties installed with Workplace Concierge
Summarize
Summary of Properties installed with Workplace Concierge
Workplace Concierge includes configurable system properties that enhance workspace suggestion capabilities and reservation management within the Workplace Service Delivery for Mobile app. These properties enable you to tailor workspace suggestions, reservation limits, and collaborator settings to improve employee workspace experiences.
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The properties are accessible via All > Workplace Concierge > Administration > Properties or through the sysproperties table by navigating to sysproperties.list.
Key Properties and Their Use
- Collaborators filter [snwsdconcierge.collaboratorsfilter]: Enables adding collaborators for a workplace employee by applying condition filters. Default is
true. - Allow user to have parallel reservation from desk suggestions card [snwsdconcierge.allowoverlappingreservations]: Controls whether employees can make multiple desk reservations on the same day via the Desk Suggestions card. Default is
false. When disabled, employees cannot view further space suggestions after a reservation. - Past days to consider for reservation suggestions [snwsdconcierge.suggestionsreservationpastdaystoconsider]: Defines how many past days (up to 90) are evaluated when generating workspace suggestions based on previous reservations.
- Space types for suggestions [snwsdconcierge.suggestionsspacetypes]: Specifies which space types (e.g., desks, rooms) are included when suggesting available workspaces. By default, desk space types from the Desks Reservable Module are used. Additional space types can be added by specifying their Sys IDs as comma-separated values.
- Maximum days selectable at once [snwsdconcierge.workplacedayselectionlimit]: Sets the maximum number of days an employee can select simultaneously on the calendar for bulk reservations. Default is 10 days. This property enables the "Select multiple days" toggle on the Workplace page.
Practical Implications for ServiceNow Customers
- Customize workspace suggestions to better match employee preferences and organizational policies by adjusting collaborator filters and space types.
- Control reservation behaviors such as allowing or restricting multiple same-day desk bookings to avoid conflicts.
- Improve reservation relevance by considering historical reservation data within a configurable time frame.
- Enhance user experience with bulk reservation capabilities by setting a limit on how many days can be selected concurrently.
- Ensure Reservable Module configurations align with properties to support desired workspace types and reservation rules.
Next Steps
To implement or modify these properties, navigate to the Workplace Concierge properties in your ServiceNow instance. Adjust the values based on your organizational workplace policies and employee needs. For detailed configuration guidance, refer to related documentation on reservable modules, workplace space management, and presence management using Workplace Service Delivery for Mobile.
Customize the system properties available with Workplace Concierge as required.
Configure Workplace Concierge properties for improved workspace suggestions. The preferred workplace suggestions are shown to an employee in the search results. Employees can select a suggested workspace while reserving a space using the Workplace Service Delivery for Mobile app. The workspace suggestions are also based on user workplace profile location preferences, employee presence configuration, user space table and space suggestions table configuration, and future and past reservations.
| Property | Description |
|---|---|
| Collaborators filter [sn_wsd_concierge.collaborators_filter] | Property to add a collaborator for a workplace employee. Apply condition filters as required to add workplace users as collaborators. Default value is set to true. |
| Allow user to have parallel reservation from desk suggestions card on workplace page [sn_wsd_concierge.allow_overlapping_reservations] | Property to allow a parallel or multiple desk reservations for a day from the Desk suggestions card in Workplace Service Delivery for Mobile. By default, this property is set to true. If it is set to false, employees cannot have multiple or parallel desk reservations for a day using the Desk Suggestions card. After reserving a space, they will not see the Space Suggestions for other workspaces. By default, allow_overlapping_reservations is set to false. If this property is not selected or is false, after making a reservation, Space Suggestions card is hidden. A message is displayed "Reservation created for your in-office day on <calendar date>, <calendar weekday>." Changing the reservation date shows Space suggestions facet. If this property is selected or true, Space Suggestions facet is visible. For more information, see Create a reservation for a day in Workplace. |
Specifies the number of past days to consider when generating reservation suggestions for the user [sn_wsd_concierge.suggestions_reservation_past_days_to_consider] |
Specifies the maximum number of past days the application considers when proposing a workspace to an employees. Max value is 90 days. Allowing users to have parallel reservations from the Space suggestions card can be
set to True or False (Check or Uncheck). For more information, see Configure a reservable module. |
List of space types that are used when suggesting available spaces to employees to reserve. [sn_wsd_concierge.suggestions_space_types] |
Space type record that is used while suggesting spaces to an employee for reservation. By default, Space type suggestion is fetched from the Workspace/Desk Reservable Module Configuration. The list of space types determines which spaces are suggested to employees for reservation. For example: 5f017383eb512010b89bfdfc9c5228c8. By default, the Desks Reservable Module and Workspace/Desk (space type) are shown. Employees can see suggestions for locations and workspaces included in the Desks Reservable Module Configuration on the Workplace page. For more information, see Workplace Service Delivery for Mobile. To include other Reservable Module Configuration, such as Rooms or Meeting rooms, add the Sys ID of the Rooms or Meeting rooms this property. This property can take comma separated values. For example: List of space types: 5f017383eb512010b89bfdfc9c5228c8,20713b83eb512010b89bfdfc9c522899 Set the Available-in Reservable Module Configuration property to Workplace experience in the Reservable module Configuration. Make sure All day is enabled at the Reservable module level. By default, this property is enabled for the Desks Reservable Module Configuration. For more information, see Configure a reservable module and Manage workplace schedule and in-office presence using Workplace Service Delivery for Mobile. |
| The maximum number of days an employee can select at once through the Workplace experience [sn_wsd_concierge.workplace_day_selection_limit] | Option to enter the maximum number of days an employee can select on the calendar component in the Workplace page. Default value is 10 days. Negative value (zero) is not supported. For more information, see Manage workplace schedule and in-office presence using Workplace Service Delivery for Mobile. When this property is set, the Select multiple days toggle button is available on the Workplace page. Employees can select multiple days on the calendar for making bulk reservations. For example, if this property is set to 5, employees can see 5 In-office days selected on the calendar. The employee can auto-select days or dates on the calendar until the maximum allowed selected days in this property. If there is no date selected, the system shall select the first allowed (possible) date and try to select all days until the maximum selection limit. When an employee removes a date from the calendar, the suggestion is removed from the Space Suggestions list view. |