SLO creator agent

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of SLO creator agent

    The SLO creator agent in ServiceNow Australia release automates the generation of service level objectives (SLOs) for services and configuration items (CIs). It helps teams quickly adopt SLOs and enhances service performance monitoring by analyzing operational data such as alerts, incidents, and outages.

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    This agent requires ServiceNow Otto for ITOM and Service Reliability Management (SRM) to function. It runs every 14 days, processing up to 25 services or CIs that do not already have auto-generated SLOs, ensuring efficient and targeted SLO creation.

    Key Features

    • Automated SLO generation: Creates one SLO per service or CI with up to 10 service level indicators (SLIs), based on historical operational data.
    • Comprehensive analysis: Evaluates related CIs to identify recurring reliability issues for more accurate SLO creation.
    • Active notifications: Sends email alerts to assigned teams when the error budget drops to 25% or below and notifies team managers when new SLOs are generated.
    • Management capabilities: SRM managers and responders can review, edit, or disable generated SLOs. Additionally, administrators can control the agent’s activation and notification settings.
    • Integration with AI Agent Studio: Easily access and manage the agent via AI Agent Studio, allowing duplication and customization of the agent while ensuring instructions remain updated.

    Key Outcomes

    • Faster adoption of SLOs by teams through automated creation and monitoring.
    • Improved service reliability insights by incorporating historical and related CI data.
    • Proactive management of service performance with timely email notifications triggered by error budget thresholds.
    • Enhanced flexibility for SRM teams to tailor generated SLOs to evolving service needs.
    • Seamless integration within ServiceNow’s AI tools with default activation for immediate use.

    Use the service level objective (SLO) creator agent to auto-generate SLOs for services and configuration items (CIs). The agent can help teams adopt SLOs faster and monitor service performance.

    SLO creator agent overview

    The SLO creator agent requires ServiceNow Otto for ITOM and Service Reliability Management (SRM). It automatically generates SLOs by analyzing operational data for services and CIs.
    • Schedule and scope: The SLO creator agent runs every 14 days and processes up to 25 services or CIs. It only processes items without auto-generated SLOs in any state.
    • Evaluation process: To generate SLOs, the agent analyzes historical alerts, incidents, and outages associated with a service or CI. If the service or CI has related CIs, the agent also evaluates data from those items to identify recurring reliability issues and create SLOs.
    • Results: The agent creates 1 SLO per service or CI with up to 10 service level indicators (SLIs). The generated SLOs are active by default, and the team assigned to the service or CI gets an email when the error budget falls to 25% or below.

      To keep teams informed, email notifications are sent to the relevant team manager when the agent generates new SLOs. SRM managers and responders can review, edit, and turn off the SLOs once they're created.

    You can manage the SLO creator agent, including turning the agent on or off and managing notification settings. For more information, see Manage SLO creator agent settings. To view SLOs generated by the agent and review details about their creation, see View AI-generated SLOs.

    SLO creator agent

    Get auto-generated SLOs to help your teams adopt SLOs and monitor service performance in SRM.

    To access the agent in AI Agent Studio:

    1. Navigate to All > AI Agent Studio > Create and manage.
    2. Select the AI agents tab.
    3. Select SLO Creator Agent.

    The SLO Creator Agent page lets you manage the agent, including defining security controls. To modify the agent, duplicate it and adjust the settings.

    Important:
    When you modify an agentic workflow, AI agent, or tool, make sure that you update all instructions accordingly.

    AI agent used to generate SLOs

    One agent is used to create SLOs in SRM.

    Table 1. AI agents and their roles
    AI agent AI agent role
    SLO creator agent Creates SLOs for SRM services and CIs by examining historical incidents, outages, and alerts.
    Important:
    This AI agent is turned on by default. For more information, see Now Assist skills, agents, and agentic workflows on by default.