Install the ServiceNow Otto for IT Operations Management (ITOM) application

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Install the ServiceNow Otto for IT Operations Management (ITOM) application.

    Before you begin

    Install the AIOps Experience [sn_sow_aiops] application from the ServiceNow Store. See Install Service Operations Workspace for ITOM application for more information.

    Role required: admin

    About this task

    Install ServiceNow Otto for IT Operations Management (ITOM) plugin to enable generative AI and agentic AI on your instance.

    Procedure

    1. Go to the ServiceNow Store website.
    2. In the search bar, enter ServiceNow Otto for ITOM and then select Search.
    3. Select the ServiceNow Otto for ITOM widget and then select Get to make this application available for installation on your instance(s).
    4. Install the ServiceNow Otto for ITOM application.
      1. Navigate to All > System Definition > Plugins.
      2. Search for ServiceNow Otto for IT Operations Management (ITOM).
      3. Select Install.