AI in Discovery

AI-powered features in Discovery help administrators investigate missing CI attributes, diagnose discovery errors, manage certificates, and request firewall rules using automation and generative AI.

Discovery includes several AI-powered features. All features require ServiceNow Otto for IT Operations Management (ITOM) to be installed.

Note:

Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

Table 1. AI features in Discovery

AI feature	Description	Use case	Resources
Pattern diagnostic agentic workflow	Investigates missing CI attributes in pattern-based discovery. The workflow identifies the attribute gap, parses discovery logs, determines the root cause, and suggests a remediation — all from the ServiceNow Otto panel. Uses two agents: the Pattern diagnostic agent and the EF Remediation Agent.	A discovery administrator notices that a CI attribute is missing and wants to identify the root cause and a fix without manually navigating discovery logs and tables.	Pattern diagnostic agentic workflow
AI Insights for discovery errors	Analyzes current Discovery errors and surfaces the highest-impact and highest-leverage errors in the Discovery Admin Workspace Diagnostics page. Each insight includes a summary of affected schedules and devices, and recommended remediation steps. Powered by ServiceNow Otto for Error Framework.	A discovery administrator wants to quickly identify which errors to resolve first to have the greatest effect on discovery health, without reviewing every error individually.	Discovery Admin Workspace Diagnostics