Cloud User Portal

  • Release version: Australia
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Cloud User Portal

    The Cloud User Portal provides ServiceNow customers with streamlined access to manage day-to-day cloud activities efficiently. It enables monitoring and management of quotas, costs, budgets, lifecycle events, stack health, and requests. Users can request cloud stacks and lifecycle operations, track ongoing requests, and create and manage incidents directly within the portal.

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    Key Features

    • Launch a Stack: Request cloud stacks through the service catalog and monitor approval and deployment status.
    • Manage Stacks: View and manage stacks assigned to you, including detailed resource properties and lifecycle operations.
    • View Activities: Track stack requests, change requests, incidents, cloud lifecycle events, and SSH keys associated with your stacks and resources.
    • View Resources: Access detailed status and information about individual resources within your stacks.
    • Pending Requests: Monitor the progress and status of submitted stack requests from the Activities page.
    • Quick-look Status Reports: Includes filters to view resources by ownership, current month spend, budget consumption, quota usage for key resource types (VM count, vCPUs, storage, network, stacks), recent stacks requested, and stack health with color-coded incident statuses.
    • Task Bar Navigation: Easily access the Overview, Catalog (to request items), Stacks (to view and manage assigned stacks), Resources (to manage individual resources), and Activities (to monitor all related requests and incidents).

    Important Notes

    With the Australia release, the Current Month Spend and Budget widgets are deprecated on non domain-separated instances.

    What to Expect

    ServiceNow customers using the Cloud User Portal can expect a comprehensive, centralized interface for managing cloud resources and stacks. The portal simplifies monitoring quotas and budgets, streamlines request submission and tracking, and provides transparency into stack health and lifecycle events. This enables faster response to incidents and better control over cloud resource consumption and operations.

    The Cloud User Portal gives you immediate access to all day-to-day cloud activities.

    Cloud User Portal

    Use the Cloud User Portal to perform the following actions:
    • Monitor your quota, costs, budget, life-cycle events, stack health, and requests.
    • Request stacks from the service catalog and track requests.
    • Request life-cycle operations for stacks and resources (for example, stop, start, or deprovision).
    • Create and track incidents.

    Using the 'Overview' page

    Cloud User Portal overview screen

    Table 1. Tasks on the 'Overview' page
    Launch a Stack Open the service catalog of items that you can request. You request an item and, when your request is approved, the system launches the stack. See Launch a stack.
    Manage Stacks View the stacks assigned to you. See Manage a stack.
    View Activities

    View activities for your stacks and resources. Activities include stack requests, change requests, incidents, cloud events, and SSH keys. See View Activities.
    View Resources Opens the Resource Details page to view details and status of a resource. See Manage a resource.
    Pending Requests When you submit a request for a stack, the Activities page displays the progress and status of the stack request, and a Pending Requests link and count appears. Click the link to view a summary of pending stack requests. See Track a stack request.
    Important:
    Starting with the Australia release, the Current Month Spend and Budget widgets are deprecated for non domain-separated instances.
    Table 2. Quick-look status reports on the 'Overview' page
    Views A filter to view and manage your resources as well as the resources assigned to the group you belong to.
    Current Month Spend A chart that shows costs, by category, for your cloud resources.
    Budget A chart displaying an arc based on your consumption of budget allocated to you.
    Quota A graph shows your quota consumption for quota-defined resource types such as VM Count, vCPUs Count, Storage Volume Size, Network Count, and Stack Count. You can view the quota that you have consumed compared to your maximum allocated quota. See Viewing resource quota limits.
    Recent Stacks Ten stacks that you most recently requested. Each entry shows the Name, Catalog item requested, Cloud account used to request the stack, and the order status of the requested stack. Click a Name to view stack details.
    Stack Health Shows the most recent 10 items: Incidents created for provisioned stacks or active stacks with a resource turned off. Also shows the resources which are down. Click an item to view stack details. Color codes for incident type:
    • Red: Outage.
    • Orange: Performance issue or Something is broken.
    • Grey: Question or Request.

    Using the task bar

    From the task bar, you can perform the following actions:

    The task bar on the 'Overview' page

    Overview Return to the home page of the Cloud User Portal.
    Catalog View the Service Catalog of items that you can request to launch stacks. When you select a Service Category (VM, Compute, Network, Storage, and so on), the All Items section lists the items in the selected category. Click Launch to request an item. See Launch a stack.
    Stacks Lists all stacks that are assigned to you. Select a catalog item to view the stacks that the item launches. Click a stack to view details—all resources, resource properties, activities, and life cycle operations. See Manage a stack.
    Resources Lists individual resources of the provisioned stacks that are assigned to you, regardless of who requested the stack. See Manage a resource.
    Activities Stack requests, change requests, cloud life cycle events (if configured), and incidents that are associated with your stacks and resources. SSH keys that you created or that were generated for you. See View Activities.