Generate a ServiceNow Otto summary of past related incidents

View an AI summary of past incidents related to the current alert, including strategies used to resolve them.

Before you begin

• Install ServiceNow Otto for ITOM. For more information, see Install the ServiceNow Otto for IT Operations Management (ITOM) application.
• Ensure that the Alert investigation skill is active. For more information, see Install the ServiceNow Otto for IT Operations Management (ITOM) application.

For comprehensive information about the ServiceNow Otto panel, see Now Assist panel.

Role required: evt_mgmt_operator

Procedure

1. Navigate to Workspaces > Service Operations Workspace.
2. Select the List icon () in the navigation bar.
3. Select Lists > Alerts > All Alerts.
4. Open an alert.
5. Select the ServiceNow Otto panel icon ().
   The panel displays.
6. Request a past incidents investigation by selecting Analyze related incidents.
   A summary of the most relevant related incidents displays in the panel.
7. Optional: Inspect the details of a related incident by selecting the relevant link under Related Incidents.
   The incident page opens, showing the Overview tab.