View an alert group analysis by ServiceNow Otto in Express List

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • View an alert group analysis created using generative AI. The analysis offers a simplified, human-readable description of the alert group and technical information to help you investigate it more efficiently.

    Before you begin

    Install the ServiceNow Otto for ITOM plugin. For more information, see Install the ServiceNow Otto for IT Operations Management (ITOM) application.

    Role required: evt_mgmt_operator

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
    2. Select the Express List icon (Express List icon.) in the left navigation bar.
    3. In the Active alerts list, select the information icon (Information icon.) to the left of an alert group to display the preview panel.
    4. On the preview panel Info tab, select Analyze in Alert analysis by ServiceNow Otto.
    5. View the information provided in the Alert analysis.
    6. Optional: Use the Alert analysis icons to perform related tasks.
      Table 1. Alert analysis icons
      Icon Description
      Copy to clipboard icon. Copy the content of the alert analysis to the clipboard.
      Refresh icon. Refresh the alert analysis.
      Note:
      Refreshing regenerates the results. Past results are deleted.