Explore Now Assist for ITOM

The Now Assist for IT Operations Management (ITOM) application uses generative AI to provide alert analyses. Alert analyses include a human-readable brief of the alert and technical information to help you investigate the alert more effectively.

Note:

Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

Alert analysis

Alert analysis is a crucial feature that completely transforms the alert triage process and can help achieve faster, seamless alert management. Powered by generative AI, it uses a large language model (LLM) to generate human-readable alert titles and detailed descriptions based on enriched and actionable alert data. The AI-generated alert information facilitates quick alert triage and effective analysis for your team, which can lead to a substantial reduction in resolution time.

Alert analysis enhances the efficiency and effectiveness of alert management.

Key features include:

• Automatic generation of clear, easy-to-understand alert descriptions.
• Availability of the analysis in the Alert form and Express List.
• Ability to refresh and regenerate data using card refresh.

Note:

Currently, Now Assist for ITOM only supports tag-based, CMDB, Log Analytics, Mixed, Automated, and Network Traffic-based alert groups. For all other alert group types, it only analyzes the parent alert.