Cloud Discovery Workspace dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Cloud Discovery Workspace dashboard

    The ServiceNow® Cloud Discovery Workspace dashboard offers a consolidated view of your organization's cloud operations and highlights the ServiceNow applications available to manage those operations. Note that this dashboard is deprecated, no longer supported, and not available for new activations. The recommended alternative is the Discovery Admin Workspace, which provides the latest capabilities for cloud discovery management.

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    Access to this dashboard requires the sncloudopsws.cloudopsadmin role.

    Accessing the Dashboard

    To open the Cloud Discovery Workspace dashboard, navigate to All > Cloud Discovery Workspace within your ServiceNow instance.

    Key Features

    • User Dashboard Role: Designed for users with the sncloudopsws.cloudopsadmin role to gain insights into cloud discovery trends and errors.
    • Cloud Provider Selection: Customize the dashboard by selecting your organization's cloud providers. This selection tailors the displayed applications and menu options to show only relevant cloud providers.
    • Indicators: Displays the count of discovery errors occurring in the last 24 hours, helping you monitor the health of cloud discovery processes.
    • Reports: The dashboard includes two primary reports:
      • Total Configuration Items: A line and area chart showing the number of configuration items (CIs) discovered over time. Users can drill down to view detailed CI records and multi-source data.
      • Events by Provider - Last 24 Hours: A line chart that tracks cloud events received in the last 24 hours, segmented by cloud provider, enabling trend analysis of cloud event activity.
    • Management Applications: The dashboard displays applications that assist in managing your organization's cloud operations, adjusted based on the selected cloud providers.

    Practical Benefits for ServiceNow Customers

    This workspace enables you to efficiently monitor cloud discovery activities, identify errors promptly, and understand trends in configuration items and cloud events. By selecting relevant cloud providers, you ensure a focused and streamlined management experience. However, since this workspace is deprecated, customers should plan to transition to the Discovery Admin Workspace for continued support and enhanced functionality.

    The ServiceNow® Cloud Discovery Workspace dashboard provides a summary of the cloud operations of your organization and shows the ServiceNow applications that you can use to manage them.

    Important:
    Cloud Discovery Workspace is now deprecated and no longer supported or available for new activation. Discovery Admin Workspace provides the latest experience for this functionality. For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support knowledge base.

    Required ServiceNow AI Platform roles

    sn_cloud_ops_ws.cloud_ops_admin.

    Access the Cloud Discovery Workspace dashboard

    To open the dashboard, navigate to All > Cloud Discovery Workspace.

    Use cases

    User Dashboard use
    sn_cloud_ops_ws.cloud_ops_admin
    • Gain insight into the trend of CI discovery, trend of Cloud Discovery events, and Cloud Discovery errors
    • Select the cloud provider of your organization.
    • Access the applications that you can use to manage the cloud operations of your organization.

    Indicators

    Discovery errors today: Count of all Cloud Discovery errors that occurred during the scheduled discoveries over the last 24 hours.

    Reports

    The following reports are available in the Cloud Discovery Workspace dashboard:
    Title Type Source table Description
    Total configuration items Line and area chart
    Line and area chart.
    		 cmdb_ci This report displays the number of CIs discovered over time.

    Select the report to view the list of all the configuration items discovered so far. You can select any CI record to view more information about the CI and its multi-source data if available.
    Events by provider - last 24 hours Line chart
    Line chart.
    		 sn_cmp_cloud_event_list This report displays the trend of the cloud events received over the last 24 hours. The report contains a separate trend line for each cloud provider.
    In addition, the dashboard cards display the applications that you can use to manage the cloud operations of your organization. Use the Cloud provider selection page to select the cloud providers of your organization. The selection helps to customize the menus of the Cloud Discovery Workspace applications and display only the cloud providers that are relevant for your organization.