Set up event forwarding

Create an event forwarding configuration record to enable events to flow from one ServiceNow instance to another instance. Forwarding events to multiple target instances requires creating separate configuration records for each target instance.

Before you begin

You must have a credential with the evt_mgmt_integration role, which enables you to create events in the target instance. If you don't have this credential, see Create basic auth server credentials for information on how to create it.

Role required: evt_mgmt_admin

About this task

The source instance, which forwards events to a target instance, must have a user with the evt_mgmt_integration role, a password for the credential, and a new event forwarding record. The target instance, which receives events from the source, must have a credential with the same user name and password as the source instance.

The event forwarding record contains details about the target ServiceNow instance URL to which events are to be forwarded along with the credentials to connect it.

You must create a separate configuration record for each target instance to forward events to multiple target instances. Events are then sent to each target instance with an active event forwarding configuration.

Procedure

1. On your source instance, navigate to All and enter sn_em_connector_event_sync_configuration.list in the filter navigator.
2. On the Event Sync Configurations page, select New.
3. On the Event Sync Configuration page, in the Instance url field, enter the target ServiceNow URL to receive events in the format https://<your_instance>.service-now.com.
4. In the Credentials field, provide the credentials for the target instance by either entering them or searching for them.
   • To enter your credentials, start typing and then select the credential from the drop-down list.
   • To search for your credentials, select the Lookup using list icon () to select your credential from the credentials lookup table.
5. Select Save.
6. Select Test Connection to validate the connection to the target ServiceNow instance.
   • If the connection succeeded, a confirmation message displays.
   • If the connection didn't succeed, check your credentials and the instance URL.
7. When validated, select the Active check box to activate the event forwarding to the target instance and select Submit.
   The configuration is created and is listed on the Event Sync Configurations page.
8. For multiple targets, repeat the steps for a separate configuration record for each instance.

Related tasks

• Periodically run an event forwarding job