Create a service instance from various data sources

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read

    • Search for mapped and unmapped services to unify. The flow is available using the Service Mapping workspace.

    About this task

    Multi-source service mapping

    Before you begin

    You must have at least Australia platform version installed.

    You must have the latest version of Service Mapping Plus.

    At least two existing services to merge, or at least two sources of data that are actively updated.

    Role required: service_mapping_admin

    Procedure

    1. Navigate to Workspaces > Service Mapping.
    2. Select Create service instance
    3. Add service details.
      1. Fill in the basic details form.
        Table 1. Basic details
        Field Description
        Service instance name

        Enter a descriptive name for this service instance. For example: Payment processing.

        You must enter a value to proceed.
        Support group

        Select the group responsible for supporting this service instance. For example: Application support.

        You must select a value to proceed.
        Service instance owner Select the person accountable for this service instance.
        Short description Provide a brief summary of what this service instance does. For example: Unified service containing tag-based services and ML-suggestion-based services for payment processes.
      2. Expand the Additional fields section and customize additional fields as needed. For example, add production environment or operational status.

        Field availability is configured by your administrator.

      3. Select Next.
    4. Find and select services to unify.

      To add mapped and unmapped services to your unified map, add criteria in the Search criteria section. You can search for services by entering different types of criteria.

      Note:
      A maximum of ten services can be unified by default (configurable via the sn_sm_scoped_app.sm.unified_services.max_children_per_service system property).
      1. Enter a service name to add a service for unification.
      2. Enter a server name to add a server for unification.
      3. Enter a tag key to add a resource for unification.
        You can add as many tags as you need. You can add multiple tag values per each tag key.
      4. Enter a URL or multiple URLs separated by commas.
        You can add as many URLs as needed.
      5. Select Find matching services.
        Services that match the criteria are listed in two ways:
        • Top recommendations: The top 50 services that match the criteria, including unmapped services.
        • All matching services: All mapped services that match the criteria.
      6. Select the services to unify using the check boxes.

        While selecting the services to unify, details and preview maps are available for unmapped and mapped services, using the info icon. A list of configuration items (CI) is displayed for review before the final step of creating the unified service. The CIs origins are mentioned in the Parents field.

        Note:
        Map preview isn’t supported for unmapped tag-based services.
      7. Select Next
    5. Enrich your service by linking it to its business context.

      Provide the business and operational details that connect this service to the rest of your organization. These details help drive visibility and reporting.

      1. Set relationships and connect this service to its CSDM components.

        All three fields are optional. Leaving any or all fields empty is valid and does not prevent you from proceeding to the next step.

        Table 2. CSDM fields
        Field Description
        Business application

        Search for and select a business application. This field allows you to link your service instance to the business application it supports.

        Single selection only. If you type text without selecting from the list, an error state appears (red border) and the Next button is disabled until you select a valid option or clear the field.
        Parent service

        Search for and select a parent application service. Use this field to establish hierarchical relationships and build logical context for your service instance.

        Single selection only. If you type text without selecting from the list, an error state appears (red border) and the Next button is disabled until you select a valid option or clear the field.
        Business service offerings

        Business service offerings represent specific workflows or solutions that are delivered through business services.

        Select one or more business service offerings. Multiple selections allowed. Selected offerings appear as removable tags.
      2. Select Next.
    6. Review the service details and select Create.

      When the process of creating the unified service is complete, the unified service map is displayed in the "Unified map" format. You can review the map using the CMDB Workspace, showing the complete consolidated view. It can take a few minutes for the map to load.

      Note:
      The unified service is created as non-operational by default. All selected unmapped services convert into non-operational mapped services.