Using Customer Contracts and Entitlements

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Learn how consumers, managers, agents, and administrators use the Customer Contracts and Entitlements application to generate customer contracts and contract lines to work on the services.

    Customer contracts, customer contract lines, and entitlements can be created in the following ways:

    • Via workflows: You can create customer contracts, customer contract lines, and entitlements by using the contracts and entitlements workflow. For more information, see Creating contracts and entitlements using workflows.
      Remarque :
      When a customer contract line or entitlement is created via the Sales and Order Management workflow, the account/consumer/household details are copied from the sold product and it inherits the state of the sold product. Further, when the state of the contract line changes, the same state is synced back to the parent sold product.
    • Via API integrations: