Monitor Walk-up Experience queues

Once you check in at a location, you are notified of the wait time and your position in the queue. You can view the issues being serviced and the queue.

Vorbereitungen

Role required: Customers

Prozedur

1. Log in to the customer service portal.
2. Select your location.
3. Click the Queue widget.
4. You can view the following information:
   • queue of everyone waiting for service
   • names of people who are ahead of you
   • status of people currently served and waiting in the queue
   • respective agents who are serving the customers